When adding code to [OLD] F-Secure Internet Security program, I get an error: "Check that you entered the subscription key correctly"
Issue: When adding the code for [OLD] F-Secure Internet Security renewal, I am getting a "Check that you entered the subscription key correctly" error message. Resolution: This error usually points to the misspelling of the subscription key. Please try again by copying the code from the purchase confirmation email, and…
F-Secure Banking Protection is blocking me from logging in to jyskebank.dk
Issue: When logging in to jyskebank.dk banking site, F-Secure banking protection blocks the page. Resolution: We are aware of this issue, and you can resolve it by clearing the ORSP cache. The cache is also cleared automatically periodically, so after a while the issue will resolve on its own. You can clear the…
How can I generate an F-Secure SAFE log file with my Android device?
Issue: How can I generate an F-Secure SAFE diagnostic log file with my Android device? Resolution: Follow these steps to generate and send the F-Secure SAFE diagnostic log files from a Android device: * Open the F-Secure SAFE application on your Android device * Open the menu from the upper left-hand corner * Choose About…
Is it possible to set one time limit with F-Secure SAFE family rules, which child can use as he/she wants between different devices?
Issue: Is it possible to set one time limit with F-Secure SAFE family rules, which child can use as he/she wants between different devices? How do Family Rule time limits work? Resolution: At the moment it is not possible to have a shared time limit between two or more devices. (That is, you can't set it up so that you'd…
Can I change my default browser on iOS device to SAFE Browser?
Issue: I would want to open links from my messages in SAFE Browser, how can I change the default browser on my IPad or Iphone? Resolution: Apple does not currently support changing the default browser on iOS devices (iPhones and iPads), so this is not possible at the moment. Article no: 000018308
How can I activate my F-Secure TOTAL subscription in F-Secure FREEDOME VPN on my mobile device (iOS / Android)?
Issue: I have a valid F-Secure TOTAL subscription. How can I start using F-Secure Freedome VPN on my mobile device? Resolution: If F-Secure FREEDOME VPN is not installed: 1. Open Google Play Store/Apple App Store on your device 2. Search F-Secure FREEDOME VPN 3. Install and Open F-Secure FREEDOME VPN 4. Swipe left three…
How to install F-secure SAFE on child's Android phone with Family Rules?
Issue: Customer inquired on how to install F-Secure Safe on his/her child's Android without having them to login using their email and password on the child's device. Resolution: Below are the steps on how to send the installation link either via Email or SMS. * Log in to My F-Secure with your account username and password…
Why is F-Secure SAFE on Android is asking permissions to phone when installing it?
Issue: I am installing F-secure SAFE to my Android, and it is asking me to allow all these permissions to my location, phone, photos etc. Why does SAFE need these rights? Resolution: For you to be able to install F-secure SAFE to your Android device, you wil need to allow all the permissions requested. You can read full…
How to change which internet browser F-Secure SAFE uses to log in to My F-Secure on a Windows 10 computer?
Issue: When clicking the My F-Secure Log in button in the F-Secure SAFE user interface in Windows 10, it opens the My F-Secure web page in a different browser than what I normally use. How to change which browser F-Secure SAFE uses? Resolution: F-Secure SAFE opens the My F-Secure web page in the browser which has been…
What happens when F-Secure SAFE or F-Secure TOTAL trial ends?
Issue: What happens when my F-Secure SAFE / TOTAL trial expires? Resolution: When your F-Secure SAFE/TOTAL trial time ends, the subscription will not be automatically renewed. If you decide not to continue, the license will expire and the program will stop working on your devices. If you want to continue the trial with a…