Issue:
Installation of F-secure SAFE for MAC giving error There's a problem with real time scanning.
Resolution:
Part A:How to reinstate the Anywhere setting in Gatekeeper
- Close System Preferences on your Mac.
- Open Terminal.
- Type the following command: sudo spctl --master-disable.
- Hit enter on your keyboard.
- Enter your administrator password.
- Hit enter on your keyboard.
Follow this guide to uninstall and re-install F-Secure SAFE on you Mac:
Part B: Uninstalling
- Open Finder
- Go to Programs/ Applications
- Open the F-Secure folder
- Run the Uninstall F-Secure SAFE file
If the uninstaller does not execute or is not available, Click here to see how to use the standalone uninstaller
Part C: Re-installation
- Log in to My F-Secure
- After logging in, if this is your first installation, you will see an option to add device.
- Note: If you are reinstalling will see your list of devices. Select the device name that you wish to reinstall and click "Release License". A page will appear to confirm the action. Click on "Release License". The license is now removed.
- Select Mine or my child's device and click Continue.
- The Choose device type window opens. The This computer (Mac) option has been automatically selected.
- Click Download for Mac. Depending on your browser:
- The installation file downloads automatically; or
- You are asked to save the file. If prompted, click Save File.
- When the download is done, go to your download folder and run the installer (f-secure-anti-virus-for-mac_xxxxxxxxxxxxx_.mpkg).
- The Install F-Secure SAFE window opens. Click Continue.
- Read the Privacy Policy, and click Continue.
- Read the Software License Agreement, and click Continue > Agree if you agree to the terms of the software.
- Select a destination and click Continue. Enter your administrative credentials, if asked, and click OK.
- On the Installation Type view, click Install. Enter your administrative credentials, if asked, and click Install Software. The installation process starts and should take less than 5 minutes to complete.
- When the F-Secure SAFE activation welcome window appears, click Continue.
- In the Name new device window, enter a name for your computer, and click Continue. Enter your administrative credentials, if asked, and click OK.
- The Browsing Protection browser extension installation prompts. Choose your browser from the drop-down menu, and click Install now.
- Your selected browser opens, and the Browsing Protection extension is now installed.
Article no: 000008352
