After upgrading MacOS to 10.15 Catalina, F-Secure SAFE / Anti-Virus shows the following status: "Computer is not protected" but the subscription is valid.
Issue: After upgrading MacOS to 10.15 Catalina, F-Secure SAFE / Anti-Virus shows the following status: "Computer is not protected. Allow full disk access for full protection" but the subscription is valid. What should I do? Resolution: With MacOS 10.15 Catalina, you will need to do the following to allow F-Secure SAFE to…
F-Secure Banking Protection blocked a bank website
Issue: When Banking Protection is active, a page within a bank website gets blocked or can't be accessed. Bank website login page gives error: "SSL_ERROR_ACCESS_DENIED_ALERT" when Banking protection is on. Resolution: * Try to clear the cookies, cache and browsing history of the browser. * Also ensure that there are no…
F-Secure Safe / Internet Security / Anti-Virus Integrity check fails during installation on Microsoft Windows 10
Issue: F-Secure SAFE / Internet Security / Anti-Virus Installation failed when running the installer with error "Integrity check failed" Resolution: Please make sure that your Windows username does not contain non-unicode characters since the sidegrade feature in the installer only supports unicode characters. If the…
Why does F-Secure Identity Theft Checker show different result than other 3rd party vendors?
Issue: I compared the results between F-Secure Identity Theft Checker and Have I Been Pwned. Why is the end results are very different? Resolution: Each vendor has varying methods in collecting and recovering breached data and leaks. One vendor may communicate a specific breach and associated breached information…
Unable to install Browsing Protection by F-Secure on Safari browser
Issue: Unable to install Browsing Protection by F-Secure browser extension on a Safari browser on a Mac computer. Resolution: Apple has introduced some security measures affecting all Safari extensions that are installed locally. This affects not only F-Secure's browsing protection extension, but also other Safari…
Why doesn't the F-Secure Identity Theft Checker report disclose the service that was breached?
Issue: I received a report from the F-Secure Identity Theft Checker. It disclosed that there has been a breach, but does not disclose the service that was breached, why? Resolution: There are several reasons for the service to not be disclosed: * It can be that the breach in question is part of an ongoing law enforcement…
How do I activate or deactivate the Browsing Protection by F-Secure extension in Chrome?
Issue: How do I activate or deactivate the Browsing Protection by F-Secure extension in Chrome? Resolution: Follow these steps to either activate or deactivate the Browsing Protection by F-Secure extension in Chrome: * Open Chrome * Click on the menu button (three dots) in the top-right corner * Click More Tools * Click on…
What are the supported browsers for F-Secure SAFE?
What are the supported browsers for F-Secure SAFE? F-Secure SAFE supports the below list of browsers. * Microsoft Edge (Chromium-based) * Mozilla Firefox (two latest major versions) * Google Chrome (two latest major versions) * Android browser (4.x and above) * Safari
Why do I need Banking Protection?
Why do I need Banking Protection? Online banking services are common in today's connected world. It's true that banks invest heavily into securing your data. However, cyber criminals have various means to gain access to your sensitive banking information if you do not stay vigilant. The way cyber criminals retrieve your…
Will my F-Secure product work when I upgrade to Windows 10?
Will my F-Secure product work when I upgrade to Windows 10? Yes. All supported versions (12.1 or newer) of F-Secure security products are automatically brought over when you upgrade from Windows 7, 8 or 8.1. Two conditions that may result in Windows 10 to remove your F-Secure security application. * Upgrading from…