Issue:
How to allow an application, when my F-Secure Total or Internet Security or Anti Virus blocks a safe application?
Resolution:
To allow an application that DeepGuard has blocked:
- Open the program
- Go to Viruses & Threats
- Select Settings
- Navigate to DeepGuard
- Select View Blocked applications
- Select the blocked application that you want to allow
- Click Allow
- Click Yes to confirm that you want to allow the application to be run
Now the application is allowed to be run on the system.
Note: To view all the currently excluded files and applications, select the Excluded tab in the App and file control view.
Note: To prevent it from happening again in the future, please inform our Labs about the blocked application.
You can also exclude files from being scanned when you are sure that the folder includes applications that are safe. To add files or folders that you want to exclude:
- Open the program
- Go to Viruses & Threats
- Select Settings
- Navigate to Virus Protection
- Click on View Quarantine
- Select the Excluded tab
- Click Add new
- Select the file or folder that you want to exclude
- Click OK
The selected files, drives, or folders are excluded from future scans.
Article no: 000012542
