How to transfer or change device protected by F-Secure SAFE from one My F-Secure account to another

Issue:

Device is logged in to a wrong My F-Secure account, I want to transfer it over to the other account I have.

Resolution:

Note! This currently only works if both the old license on the old account and the new license on the new account are valid at the same time. If the old license has expired, or the new license is not yet active, this procedure does not work.

The procedure varies by device type, follow the steps:

Windows and Mac:

Open F-Secure SAFE
Click on your name at the top-right
Click Log out
On the log in screen, enter the correct email and password
Click Log in
Your SAFE is now activated with the correct account.

iOS:

Open F-Secure SAFE application
Go to settings
Select Logout
On the log in screen, enter the correct email and password
Click Log in
Your SAFE is now activated with the correct account

Android:

Open F-Secure SAFE
Go to settings
Select My F-Secure account
Click Log out the current user
On the log in screen, enter the correct email and password
Click Log in
Your SAFE is now activated with the correct account

Article no: 000016311