Community
User Guides
Support
Community
Help Forums
English Forum
General
About our Community
General Discussion
News and Feedback
Products
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Other products
Beta programs
Feature Requests
Finnish Forum (Tukifoorumi)
Tuotteet Kotiin
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Muut tietoturvatuotteet
Support Articles
Language
English
Suomi
Deutsch
Français
日本語
Svenska
Dansk
Italiano
Nederlands
Norsk
Polski
中文 (繁體)
Products & Services
F-Secure Total
F-Secure Internet Security / Anti-Virus
F-Secure Freedome VPN
F-Secure Sense
F-Secure ID Protection
Other products
Common topics
User Guides
Support
Login
|
Register
If your Banking Protection session does not automatically close on bank logout - F-Secure Community
<main> <article class="userContent"> <p> </p>If your Banking Protection session does not automatically close on bank logout <h3 data-id="symptoms">Symptoms </h3> <p>This article applies to Windows computers only. </p> <p>In some cases, Banking Protection does not close automatically when you log out of your online bank, and it may block access to other websites. </p> <h3 data-id="diagnosis">Diagnosis </h3> <p>Normally when Banking Protection deems your banking website safe for you to use, Banking Protection activates and a <em>Banking Protection</em> frame appears around your computer screen with a green tick at the top. This also indicates that you are entering an online banking website secured with HTTPS. </p> <p>When you log out of your online banking session, the <em>Banking Protection</em> frame and the notification at the top should close automatically. If this does not happen, please let us know about it as follows: </p> <h3 data-id="solution">Solution </h3> <ol><li> Open up a new browser tab, and: <ol type="a"><li> Log into your online bank. </li> <li> Log out of your online bank. </li> <li> Copy the web address (URL) of the logout page. </li> </ol></li> <li> Go to the <a rel="nofollow" href="https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url">Submit A Sample</a> web form, and create a ticket. <ol type="a"><li> Paste the web address (URL) you just copied into the <strong>Sample URL</strong> text box. </li> <li> Check "<strong>I want to give more details about this sample and to be notified of the analysis results"</strong>, and fill in the contact form. </li> <li> Under <strong>URL Type</strong>, select "<strong>Banking Protection related issue or problem</strong>". </li> <li> Under <strong>Problem Type</strong>, select "<strong>Banking session does not end after logout</strong>". </li> <li> In the <strong>Subject field</strong>, type in <em>Banking logout URL</em>. </li> <li> Enter any other information (if any) under the <strong>Description</strong> text box. </li> <li> Input the CAPTCHA, and click on <strong>Submit URL sample</strong>. </li> </ol></li> <li> On the Banking Protection notification banner, click <strong>End</strong> to close Banking Protection. </li> </ol><div>The web addresses (URLs) are added to our database, which in turn helps improve and enhance the service. </div> <br> </article> </main>
