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What are the content types for Content Blocker in Parental Control?
What are the content types for Content Blocker in Parental Control? By using Parental control, you can block access to the several content types. The various content types are explained in the following table. Content type Definition Adult content Websites that are aimed at an adult audience (over 18) and contain images,…
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Why should I use different user accounts for my computer?
Why should I use different user accounts for my computer? We recommend that you set up a separate Windows user account for each family member. When each computer user has their own Windows user account, you can set different permissions for each. Then you can, for example, limit when and how many hours your kids can…
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Missing MSVCP1X0.dll causes F-Secure product to stop working
Missing MSVCP1X0.dll causes F-Secure product to stop working Symptoms The F-Secure product(s) stopped working with an error message "MSVCP110.dll missing" or "MSVCP120.dll missing" alerted. Diagnosis A recent change on your computer such as a Windows update may have caused our product to stop working. The missing .dll…
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How to overcome iOS' limitation on Family Rules time limit feature
How to overcome iOS' limitation on Family Rules time limit feature Symptoms My child is able to use all the apps on the iOS device (iPhone/iPad) regardless of the Family Rules time limit settings. Diagnosis This is by design as iOS limits F-Secure to only manage our own SAFE browser app. Solution You can use Restrictions…
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Why does F-Secure SAFE go inactive on my Huawei device?
Why does F-Secure SAFE go inactive on my Huawei device? Symptoms F-Secure SAFE stops running when the display is turned off. Diagnosis Due to the aggressive power management functionality in Huawei Android devices, the F-Secure SAFE app may get killed by the software in an attempt to extend battery life. This may affect…
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Browsing Protection does not install in Chrome after a SAFE installation in Windows
Browsing Protection does not install in Chrome after a SAFE installation in Windows Symptoms The Browsing Protection extension does not automatically install after installing SAFE on your PC. Diagnosis If you have manually removed the Browsing Protection extension from your Chrome browser before, this may have left…
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Banking Protection does not activate when visiting a banking site
Banking Protection does not activate when visiting a banking site Symptoms When visiting a banking site, Banking Protection does not activate. Diagnosis There are a few possibilities why Banking Protection may not activate when visiting a banking site. For example: The browsing protection extension is not enabled or is…
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Old expiry date showing on my Mac after renewing my F-Secure SAFE subscription
Old expiry date showing on my Mac after renewing my F-Secure SAFE subscription Symptoms I have renewed my F-Secure SAFE subscription but the product still shows the old expiry date. Diagnosis Once you have renewed your subscription, there is no further action required by you. The product on your device gets updated…
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If your Banking Protection session does not automatically close on bank logout
If your Banking Protection session does not automatically close on bank logout Symptoms This article applies to Windows computers only. In some cases, Banking Protection does not close automatically when you log out of your online bank, and it may block access to other websites. Diagnosis Normally when Banking Protection…
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Viruses were found but were not automatically cleaned. What can I do?
Viruses were found but were not automatically cleaned. What can I do? Symptoms The F-Secure security product reports an infection and states that it cannot automatically remove the infected files. Instead you will be asked to remove the files manually. In addition, in some cases the reported files cannot be found…
