How to remove malicious files, viruses, malware manually? F-Secure did not remove them automatically.

Issue:

How to remove malicious files, viruses, and malware manually? F-Secure did not remove them automatically and prompted for a restart.

Resolution:

There are few reasons why F-Secure product cannot remove or clean the detected file after virus scanning was completed, such as:

The file is located inside an archive (for example a ZIP,RAR,7z etc)
The file is read-only media file (CD-ROM, DVD-ROM etc)
The file is encoded within an email message
The system does not have a permission to delete the file
The file is a temporary file created by an application, like browser downloads in progress, network streams and similar

Open the scanning report to find the location of the detected file(s).

Open F-Secure Internet Security
Choose Recent Events
Click Scanning Report

Locate the skipped file in the scanning report and follow the file path, for example C:\Users\xx\xxx\xxxxxx\xxxxxx\

Try the following instructions to manually remove the detected item(s):

Make sure you have the administrator right or permission to delete the file
Some files may be hidden, so set your folder option to show hidden files, folders and drives

Open File Explorer
Copy the file path (without the item filenames) where the detected item is located
Paste the copied path into the Address Bar in File Explorer
Delete the detected file / the whole archive manually

Note: If the file path indicates that the file is placed inside an Outlook file, then you can delete all your emails with attachments. It is possible to locate the file, but that process is complicated. The file is not dangerous, because the F-Secure program has identified the file, and will not allow the file to run on the computer.

Article no: 000001051