"New Features " notification on Android will not disappear

Received the notification that !new features are available" on my sony E5 and after signing in and setting the family rules the notification is still there and will not disappear which is quite annoying.How can I get it to disappear ?

Best Answer

  • JouniJouni Posts: 135
    Accepted Answer

    Hi all,

     

    Thank you for reporting the issue! It seems that some SAFE for Android users faced this problem.

     

    We have now released a new version to Google Play Store that should fix this problem.

     

    In case you are still facing this problem, please let us know.

     

     

Answers

  • UkkoUkko Posts: 2,895

    Hello,

     

    With my experience there was two situations (but also with meanings that after "installing" latest update/build from Play Market):

     

    --> Restart device was helpful; or like "shutdown" and then turn ON;

     

    --> Required reinstallation (as uninstall and then install F-Secure SAFE and configure it else one time);

     

    I think - that if you did not try first "option" yet - maybe you able to re-check.. what if it will be useful there?

     

    If not - and second "option" not an option -> maybe you able to contact F-Secure Support channels directly (chat/phone) or later there will  be normal official response about such situation (with proper advices).

     

    Thanks!

  • PeterKPeterK Posts: 3

     I have the same problem even after upgrading to latest version. It would be better to inform us of the version number of the release that is supposed to 'Fix'

  • LakshLaksh Posts: 4,424

    Hi PeterK,

     

    The version that should have the fix is 17.0.013461.

     

     

     

  • PeterKPeterK Posts: 3

    I'm using that version. I have it on my tablet and on my phone, both android 7.  However I do not have the message on my phone, its just lingering on my tablet

  • LakshLaksh Posts: 4,424

    Hi PeterK,

     

    I have reported it internally that the issue persists even with the recent version. While we investigate, you could try to uninstall and reinstall to see if that fixes the issue.

     

  • PeterKPeterK Posts: 3

    I have uninstalled it, released the licence, rebooted tablet, reinstalled SAFE, and the welcome message no longer appears. Its annoying to have to go through this but, thank you, it has worked

  • LakshLaksh Posts: 4,424

    Thanks for the update, PeterK. Good to know it helped.

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