SENSE for Windows is not yet activated

Hi, when I try to install/download the SENS app for Windows from http://sense.router/ I get the following error message.

"SENSE for Windows is not yet activated. Check the subscription status from the SENSE app and try again later."

In the SENSE app on my Androind it says "ACTIVE Valid until June 30, 2018"


Any tips on what I shoud do to solve this "problem".

Or should I just do a reset of router and try that way?

Accepted Answer


  • UkkoUkko Posts: 3,208 Superuser



    I'm also F-Secure user (their home solutions, but not F-Secure SENSE); Sorry for my ask;


    Since - it not known for me "how http://sense.router/  looks" - when you open this promo-page - there not possible to find any "URLs/links" for download installer (SENSE app)?


    Because words ""SENSE for Windows is not yet activated. Check the subscription status from the SENSE app and try again later."" maybe means that there just not installed SENSE Windows app yet?


    Maybe other F-Secure SENSE users able to clarify or will advice there properly;

    Of course - if there "designed" situation.


  • _UrsusCatulus__UrsusCatulus_ Posts: 21 Explorer

    The http://sense.router/ is a page hosted on the router (SENSE)

    Screenshot (223).pnghttp://sense.router/

    The error message comes when I click the Download link. So from all I can tell the router (SENSE) somehow haven't fully registrered my activation.


    I remember there was some problem first time I started it and the Subscription page on the Mobile app just loaded forever not showing any content - so the problem might be related to that.



  • UkkoUkko Posts: 3,208 Superuser



    Yes - sounds if there some troubles (so - maybe tomorrow there will be official response or you able to get contact F-Secure Support by their chat/phone);


    But based on your screenshot (if you did not edit it) - I able to think that 'background'-page looks strange (since I not sure about reasons place such picture - or maybe it just not fully visible and all text-centered there under page); Does there can be any trouble with browser? Do you able try some of them (if you did not it already);


  • _UrsusCatulus__UrsusCatulus_ Posts: 21 Explorer

    The background image isn't 100% corect as I zoomed out on the webpage when I took screenshot (tried to make image smaller).

  • Try different browsers, disable all browser addons, try the latest versions of chrome and firefox.

    If all fails, soft reset sense and clear up app data on phone, and try again.


    Also if you have a firewall between sense and internet, disable it when activating sense or when you are setting it up the first time.

  • _UrsusCatulus__UrsusCatulus_ Posts: 21 Explorer

    Many thanks for help. An reset of the device did the trick :)

  • FS_SimoFS_Simo Posts: 256 Former F-Secure Employee

    Thanks for the update!

    We'll keep an eye of this provisioning procedure and hopefully not many people face the same issue.

This discussion has been closed.