Bank Protection vs Network Printer

nEVERthe1ess
nEVERthe1ess Posts: 5 Observer
in Web Browsing

Hi all,

 

I think I get all the network printers cut off when the bank protection is ON. Is there a way to maintain printer connection? I need them to print my transaction details.

 

Thanks!

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Comments

  • [Deleted User]
    [Deleted User] Posts: 0

    Hi nEVERthe1ess,

    With regards to your problem, I would suggest you to open a Support Ticket:
    http://www.f-secure.com/en/web/home_global/support/contact

    Once you have open a SRID kindly update me so that I can help to solve your issue.

    Thanks.

    Best Regards,
    Jagadesan

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  • christof_at
    christof_at Posts: 1
    Same problem - any solution until now? Kind regards Christof
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  • [Deleted User]
    [Deleted User] Posts: 0

    Hi christof_at,

     

    With regards to your problem, I would suggest you to open a Support Ticket:
    http://www.f-secure.com/en/web/home_global/support/contact

    Once you have open a SRID kindly update me so that I can help to solve your issue.

    Thanks.

    Best Regards,
    Jagadesan

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  • ProblemSolver
    ProblemSolver Posts: 1

    Several weeks have passed and I have spent days trying to figure out why my printer suddenly stopped working. Or, to be exact, sometimes worked and sometimes not.

     

    Among other things, I purchased a new wireless router and even considered doing LAN rewiring - which would have been somewhat massive undertaking. Printer driver update was one. Switching to Chrome was another.

     

    During these weeks, I have gradually managed to eliminate possible causes of the problem and, as a final step, I came to think F-Secure as the suspect...

     

    So, the innocent looking "shall we update?" question cost me days of labour. Having been a customer for more than 10 years, I have to say that I did not expect this from F-Secure. The product was clearly not ready for release - or at least a warning for network printer users would have been appropriate.

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  • [Deleted User]
    [Deleted User] Posts: 0

    Hello ProblemSolver,

     

    I am very sorry to hear about the trouble you have faced related to this problem.

    However, as Ville explained in his message, this bug will be fixed in upcoming Internet Security 2014.

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  • Jenni
    Jenni Posts: 539 F-Secure Employee

    Hi guys,

     

    I've turned this conversation into a knowledge base article. Many thanks for your contribution!

    http://community.f-secure.com/t5/Security-for-PC/Why-do-network-printers-get-cut/ta-p/31301

     

    Cheers,

    Jenni

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