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    Can't exclude files?

    Guido
    Guido Posts: 1
    in Web Browsing

    I'm sorting out a friends laptop as he wants a program installed to monitor what his kids are doing (ardamax)

     

    I have added the folder where the program resides to the 'exclude objects'  in virus and spyware scanning/deepguard/manual scanning sections but it still removes the program.

     

    Any ideas as its driving me mad.

     

    Please note he is using the talktalk version of the program.

     

    Cheers

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    Comments

    • klauzser
      klauzser Posts: 32 Observer

      Have you found an option where you can exclude the exact problem and not just the folder where that program resides? This should work better. image

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    • MJ-perComp
      MJ-perComp Posts: 432 Superuser

      Hi,

       

      what OS are you using?

      what F-Secure (talktalk) version and Features are installed

       

      WHY does F-Secure remove the file? Virus, Spyware, Riskware?

       

      BR

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    • [Deleted User]
      [Deleted User] Posts: 0

      Hi Guido,

       

      Those files that have been removed is it exactly the same path you have excluded in the Virus and Spyware Scanning/Deepguard/Manual scanning?

       

      Best regards,

      Gary

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