Problems install new subscription code

John_1945
John_1945 Posts: 1 New Member
in Privacy VPN

Last year i buy 1 year subsription in Elgiganten in Denmark, i want to renew now, but when i try put the code on nothing happen?

Like Awesome

Answers

  • Chameni
    Chameni Posts: 274 Moderator

    Hi @John_1945,

    Welcome to the F-Secure Community. Thank you for your post.

    If nothing happens when you enter the code, it’s usually because of how the code is being redeemed.

    Please try this:

    1. Go to My F-Secure account and log in
    2. Go to Subscription / Orders
    3. Enter the code there (not in the app)

    Codes from stores like Elgiganten must be activated via the account portal first.

    Also check:

    • Code is typed exactly (no spaces/errors)
    • Code hasn’t already been used
    • You’re using the same email as your subscription

    If it still doesn’t work, share the error message and we’ll help further.

    Thank you,
    Chameni / F-secure

    1Like Awesome

Categories