TR/W64.AGENT

VW84
VW84 Posts: 3 Observer
in Device Protection

F-Secure has blocked my VectorWorks2015 plug-in design programm because of the virus. Can this program file be cleaned and removed from the block? I have no way to get it downloaded again, because it was originally delivered to me through a download-link, and the firm that delivered the software to me will not support me. Is there anything to be done?

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Answers

  • Chameni
    Chameni Posts: 252 Moderator
    edited January 28

    Hi @VW84,

    Thank you for contacting F-Secure Community.

    We understand how frustrating it can be when an important application or plug-in is blocked, especially when you no longer have access to the original download source.

    If F-Secure has detected the VectorWorks 2015 plug-in file as malware, this means the file matches known threat indicators or behaves in a way that is considered unsafe. We would recommend for you to submit the file for analysis.

    You may submit the blocked file to F-Secure for further review via our malware sample submission service. If our labs confirm it is a false positive, the detection can be corrected in future updates. Please use this link : https://www.f-secure.com/en/support/submit-a-sample

    Thank you.

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  • VW84
    VW84 Posts: 3 Observer

    Hi!

    Thank You for your answer.

    Here´s what happened: I tried to download 7zip to create a encrypted file to send. However, I did not manage to encrypt the file, because the encrypting task never ended. So I thougt, that have by mistake downloaded a wrong version of 7zip, and so I tried to remove the app, but that I could not do. I got an announce, that a file is opened somewhere and the task can not be done. So now I got two troubles instead of one. The file I coud not delete was 7-zip.dll.

    So what next?

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  • VW84
    VW84 Posts: 3 Observer

    @Chameni

    Thank You for your anwer. I have sent the file according your instructions. Hopefully I can get my VectorWorks working again!

    BR.

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  • Chameni
    Chameni Posts: 252 Moderator

    Hi @VW84

    Thank you for sending the file as instructed. We hope this will help resolve the issue and get Vectorworks working properly again. If the problem persists or you have any updates to share, please don’t hesitate to let us know. We’ll be happy to assist further.

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