Why am I getting this message?

This message usually appears when the installed F-Secure product does not recognize an active subscription, even though you have paid. In practice, the payment and the software installation are not properly linked. The most common causes are below.

Most likely reasons

1. Wrong account signed in
   • The subscription is tied to a specific My F-Secure account (email address).
   • If the software is logged in with a different email than the one used for the renewal, it will continue to show “trial ended.”
2. Renewed the wrong product
   • For example, renewing F-Secure Internet Security while F-Secure Total (or SAFE) is installed, or vice versa.
   • Each product line requires its matching subscription.
3. Subscription not activated on the device
   • Payment alone does not always activate the license locally.
   • The device must be explicitly added or re-linked in My F-Secure.
4. Old installation / corrupted license state
   • Especially common if the software was originally installed as a trial.
   • The application may still be stuck in “trial mode” even after renewal.
5. Purchase via third party (ISP, store, app store)
   • Subscriptions bought through an ISP or retailer sometimes require manual activation using a license key or a specific portal.

What to do (in order)

1. Log in to My F-Secure
   • Go to the My F-Secure portal.
   • Confirm:
     • Subscription is active
     • Correct product
     • Your device is listed
2. Sign out and back into the software
   • Open F-Secure on your device
   • Sign out
   • Restart the computer
   • Sign back in using the same email used for the purchase
3. Remove and reinstall (often fixes it)
   • Uninstall F-Secure completely
   • Restart
   • Download the installer from My F-Secure
   • Install while logged in
4. Check confirmation email
   • Verify:
     • Product name
     • Subscription length
     • Email address used
5. Contact F-Secure Support
   • If the subscription shows active but the software still says “trial ended,” this is a licensing sync issue on their side.
   • Support can manually reattach the license.

Perhaps my.f-secure.com should be modernized, maybe someday?

Important note

This is not uncommon, and it does not mean your payment is lost. It is almost always an account/product mismatch or an activation failure, not a billing problem.

https://www.f-secure.com/us-en/support