Why does my F-Secure on an Apple MacBook Pro not perform the update recommended and actuated?

Dieter_Fritsch_123
Dieter_Fritsch_123 Posts: 2 New Member
in Device Protection

Why does my F-Secure on an Apple MacBook Pro not perform, or indicate the completion of, the update triggered by me again and again?

Like Awesome

Answers

  • pajp
    pajp Posts: 125 F-Secure Employee

    Hi,

    can you clarify exactly how you trigger the update?

    If you trigger the update by clicking "Check for updates" in the menubar menu, you should receive a standard macOS notification saying "Update check successful". The same is true if you click "Check for updates" in the Device Protection view in the main user interface window. If you do not see a notification, check that you have allowed notifications for the F-Secure app in the system notification preferences.

    If you click "Check Now" in the product "Updates" settings tab, there will be no notification but you can see the a status indicator right under the button that should transition first to "Updating" (blue) and then "Updated" (green). You can also see the timestamp of the last update check in the Updates tab, although this doesn't update in real time (you can switch to another tab and back again to see if it has changed).

    If it still doesn't work, please let us know the specific steps (i.e. buttons pressed) and outcome (i.e. messages or lack thereof). If there is a bug we may ask you for additional diagnostics so that we can find the root cause.

    Rasmus Sten

    F-Secure Technology, Mac Team

    Like 1Awesome
  • Dieter_Fritsch_123
    Dieter_Fritsch_123 Posts: 2 New Member

    As I see it, there are three ways to update:

    1. the update button under 'viruses and threats' (German: 'Viren und Bedrohungen');

    2. the button in the field right above;

    3. the button to which the middle icon in the menu at the top leads ('tasks due').

    I tried them all repeatedly, and intermittently I received 'performed' oder 'done' under the second and third option, but they always go back to 'update' or 'update required' and on actuating the first button, nothing happens. The coloured spot on the FS icon in my computer's menu remains yellow.

    Like Awesome
  • pajp
    pajp Posts: 125 F-Secure Employee

    Hi,

    which macOS version and product version are you running? It could be that you are running an outdated version of our product that no longer receives updates. Current F-Secure products support version macOS 12 or higher, and I recommend running macOS 15 or higher.

    If you're on macOS 12 or higher, let me know and we can troubleshoot the problem further (or contact support).

    Rasmus Sten

    F-Secure Technology, Mac Team

    Like Awesome

Categories