Missing Subscription Code

Hello,

I think subscription code based solutions are probably in discontinued status (What does the code-based [OLD] F-Secure Internet Security and F-Secure Anti-Virus reaching end of sales mean?), so, you will usually have to use the My F-Secure portal (my.f-secure.com)

General steps to cancel your subscription is described there:

• How to end or cancel my F-Secure subscription?

You can also try to use this Knowledgebase article for more information about How can I check the status, expiration date and details of my F-Secure subscription?

It is also possible to permanently delete your account (described in the 'how to end or cancel my F-Secure subscription' article).

However, if there is something complex in your situation - I will suggest to contact their Support directly via phone-call or web-chat (f-secure.com/support), so they will guide you through the process and the options.

Thanks!