latest vpn update with hydra works for a bit, then internet dies...

I have similar kind of problem. When I got rid of my protocol issue (fixed with reinstallation) I was happy about couple of days and then the new VPN core was pushed to my computer.

The problem is that if my laptop is unused for a while and power save aka sleep mode kicks in the vpn connection freezes and when laptop wakes up and connection should be restored it just most of the time jams on "Connecting…" part. If I restart my computer then I am able activate VPN connection again but it is not very practical to have to restart your computer everytime after laptop has been in the power save (sleep) mode.

Should I then try again reinstalling the whole F-Secure Total suite or what is the solution? I am starting to get frustrated with these constant problems concerning VPN service. 😕

Hello @veps @whiskerubs

Thank you for your reply.

@whiskerubs in the Event Viewer, we recommend looking for any network-related errors or warnings around the time the issue occurs. Specifically, check the System Log for events related to the network adapter, VPN connection, or any device driver issues. Also, look in the Application Log for any errors or warnings from the F-Secure VPN or related processes. Additionally, the Security Log might contain relevant entries if there are problems with access permissions or network security. To make it easier, you can filter the logs by the time the issue occurred, which will help pinpoint any events that correspond to the disruptions you're experiencing.

Once you’ve checked the logs, feel free to share any relevant findings with us, as this will help us diagnose the issue more effectively.

Anyway, we would love to investigate the issue further, @whiskerubs @veps kindly generate an fsdiag for us to check the issue. Kindly do not share the fsdiag publicly in this forum to protect your privacy and security. I have sent you a private message, do share with me the fsdiag thru the private message.

Looking forward to hearing from you.

Thank you and have a lovely day.

Hello,

I have the same VPN connection problem as reported at the beginning of this topic.

F-Secure VPN was updated to - F-SECURE ONECLIENT 6.1.407 - on 04/07/25 at 12:18 pm.

My PC runs Windows 11 Home Single Language - Version 24H2 - build 26100.3775

I have already restarted my PC, router and modem.

I have already tried connecting to all available locations without success.

Please, I await a solution as soon as possible.

Thank you.

Hello,

Thank you all for sharing your detailed experiences with the recent VPN issues, and for your patience while we work through this.

We want to assure you that we have received the fsdiag from some of you, and our product team is actively investigating the root cause. The feedback you’ve provided has been incredibly helpful in guiding our analysis so far.

We understand how frustrating these disruptions can be, especially when they interfere with your internet access or require repeated restarts, and we truly regret the inconvenience this has caused.

Our goal is to resolve this as quickly and smoothly as possible. We’ll make sure to keep you updated with any progress or when a fix becomes available.

In the meantime, switching to OpenVPN protocol has helped mitigate the issue for some users. Feel free to try it as a temporary workaround if you're affected.

Thanks again for your cooperation and continued support. We’re on it and we’ll keep you posted.

Hello @veps

Thank you for providing the logs. After reviewing them, we can confirm that the VPN initially connected successfully but later disconnected and was unable to reconnect.

As a workaround, kindly run the following commands:

net stop fsvpnsvc

net stop fsvpnextsvc

net start fsvpnextsvc

net start fsvpnsvc

If the VPN remains stuck in the “Connecting…” state, we recommend uninstalling it using our Uninstallation Tool and then reinstalling it.

Important: If you're using the Password Vault, please ensure that your passwords are synced to another device or exported before uninstalling to prevent any data loss.

Please let us know the outcome after trying these steps. We're happy to assist further if needed.

Thank you.

Hello Firmy,

I've noticed that sometimes when I disconnect from the F-Secure VPN, it corrupts my internet connection. I then have to manually turn my router off and on, or use the commands ipconfig /release followed by ipconfig /renew to get back online. This issue has occurred on the Hydra portal and is quite frustrating.

My PC connects directly to the router kill switch is off, having the fsdiag ready, would you please assist me in investigating this issue?

Thank you!

yeungmic

I am still having this problem (Win 11), Hydra, Killswitch on. Updated F-secure.

Wifi connection goes down when computer sleeps but also at other times while not in sleep mode, recently during active zoom calls (in the middle of guided meditations, grrrr).
I have to turn VPN off, reconnect wifi and then turn VPN on again. (And reconnect to zoom call)

Just found the suggested workarounds here: use OpenVPN and/or Killswitch Off.
Are we still supposed to use these? Or can the problem be solved by doing something else?
No update here since the previous comment on April 26 but problem still ongoing.

@Katwi
Disabling kill switch as a workaraound is news to me, luckily I read your post.

The recurring loss of connectivity started in March, and was fixed in May update, as far as I can tell. After July´s update the problem reappeared, and I for one have been waiting a fix for two months now.

If I proceed to connect to my hotspot with kill switch enabled and try to connect to a website, let´s say https://whatismyipaddress.com for example, the page loads just fine, but the connection is made with me real ip address, which really isn´t a desirable feature to have in a VPN client. After a while it connects to the VPN server, and reloading the page verifies that my traffic is tunneled through the VPN.

I found out, that the least amount of dropped connections happen while using OpenVPN(TCP), which means I have to reconnect in every 15-30 minutes or so. It bugs me that time connected varies depending on some unknown variable, maby the position of the sun? I don´t know.

If I´m at the computer and notice that the connection has been dropped, I can reconnect by toggling the VPN slider off/on. If not, the connection to my hotspot also disconnects, and I have to a) disable vpn b) reconnect to hotspot c) enable VPN.
If I don´t disable the VPN first, it doesn´t connect at all, despite the reconnected hotspot (internet access).

Other way to establish a connection to VPN server in latter situation is to open settings and switch the protocol to something else, and then back again without closing the settings windows.

I´m afraid I have no comfort to give you in this time of crappy coding, but insted I wanted you to let you know, that after disabling the kill switch, my VPN connection has been up and running for several hours now, which is unheard of post July´s update.

I´d suggest you try my settings(OpenVPN(TCP), kill switch disabled) but I gather you haver already tried everything. I´m also on a different platform(W10), so there´s that too.

I´m also starting to lean towards another service provider, because I really didn´t sign up for unfixable connection problems that have lasted almost a half a year in total with no end in sight.

@Firmy Where are you?

At the time being lastest version of F-Secure(win/mac) is 25.8 and is still suffering of VPN issues at least in some installations.Next update(25,9,all platforms)will be published at the end of September or at the beginning of October,hope it corrects most of these "glitches".It also looks like nobody at the communitys moderator side asks(with PM) for detailed fsdiag files for further investigation.Moderator support in English side of the community is almost silent.Best but not nessessary the cheapest way is to avoid these VPN problems with f-secure products is to disable the f-secure vpn and use other provider product for vpn.Of cource you can allways contact directly:

https://www.f-secure.com/gb-en/support