Antivirus Database fails to update.

billbroxx
billbroxx Posts: 1 Observer
in Device Protection

How can I fix this problem, it says update successful with todays date and time but underneath it says update failed. Very frustrating to keep getting this message saying CRITICAL update required. Can you tell me how to fix the issue please?

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Accepted Answer

  • Firmy
    Firmy Posts: 2,332 Community Manager
    Answer ✓

    Hello @billbroxx

    Welcome to the F-Secure Community, and thank you for reporting this to us.

    We received similar reports regarding this issue and we would like to collect information from you. I have sent you a private message with instructions. Kindly follow the instructions and let me know the outcome.

    Thank you and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
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Answers

  • Amityy
    Amityy Posts: 5 Explorer

    Which OS are you using?

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  • Zlyu
    Zlyu Posts: 1 New Member

    I have a problem with update from june.

    Screenshot 2025-09-10 081747.png

    download starting and stop

    Screenshot 2025-09-10 081831.png

    on this point.

    Any solution?

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  • Ukko
    Ukko Posts: 3,955 Superuser

    Hello,

    Any solution?

    Most often, they suggest trying to completely reinstall the product. And if that doesn't help, then contact technical support (https://www.f-secure.com/en/support) so that they can collect logs and analyze them.

    However, can you add some points about your situation:

    • is it Windows system? Which one?
    • I would think that with such a downtime in receiving database updates - Microsoft Defender should already be active on the system? Is it so?
    • do you have any software or device that can filter network connections and if so, is it possible to make exceptions to it? In case, if some "rules" prevent you from receiving updates from F-Secure.
    • can you try to use another 'network'? like does the problem occur with any network connection (such as from your internet service provider or via a mobile cellular hotspot?)
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