Critical Failure - restart

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Marmot
Marmot Posts: 6 Explorer
in Device Protection

I keep getting a message "critical failure - need to restart". Can't quite identify when this occurs but it has happened every day for the last week.

There is no information with the message to show what the problem is or how to solve it - just happens again after restart.

An explanation and advice would be appreciated. Thank you.

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Answers

  • isla34
    isla34 Posts: 6 Observer

    I am the same error message; did you get a solution ?

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  • Marmot
    Marmot Posts: 6 Explorer

    I have deleted the existing F-Secure software and reloaded. So far it looks OK but I will update tomorrow or success or failure.

    PS: I did find the deletion and download to be quick and easy.

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  • FSTO
    FSTO Posts: 1 Observer

    I also have the same error message every time I started my computer.

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  • Firmy
    Firmy Posts: 2,322 Community Manager

    Hello @FSTO

    Welcome to the F-Secure Community.

    Kindly refer to this comment to help you with the issue.

    And do let us know the outcome.

    Have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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  • isla34
    isla34 Posts: 6 Observer

    I unintall F-Secure (Total) using F-Secure uninstallation tool; I desinstall F-Secure Freedome, F-Secure ID protection not needed because already part of F-Secure(Total). And I reinstall F-Secure (Total) afterwards. The error message disappears. 😊 TY

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