Device restart needed

IrritatedinTexas
IrritatedinTexas Posts: 1 New Member
in Device Protection

Around June 24, 2025 my F-Secure began prompting me for Device Restart. Restarting the machine does absolutely nothing. After restarting, I get another dialog box telling me my computer is not protected and to restart. The "not protected" dialog box never goes away.

I've attempted to restart from the F-Secure dialog box and from the Pop-Up dialog. Neither option stops the issue from returning. I'm assuming my computer isn't protected.

RestartNeeded.png
NeverStops.png
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Answers

  • Firmy
    Firmy Posts: 2,315 Community Manager

    Hello @IrritatedinTexas

    Welcome to the F-Secure Community, and thank you for bringing this to our attention.

    We’ve received similar reports from other users experiencing the same issue. After reviewing these cases, we’ve found that the problem may be caused by conflicting software installed alongside the F-Secure app.

    To help us investigate further and assist you more effectively, please ensure that no conflicting software is installed on your device.

    In the meantime, I’d be happy to look into this for you. Could you please generate an fsdiag file and share it with me via private message? I’ve sent you a PM where you can upload the file directly.

    Thank you again, and I hope you have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
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