IOS app: periodically logged out, and forgot password vault

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VFRschoot
VFRschoot Posts: 3 Observer
edited June 30 in Password Vault

Dears,

We use f-secure on the family mobile devices for the password Vault. Periodically, it seems alsmost random, either of the following is happenng:

  • New logon required, and when you do this, then the subscription sees it as a new device (although the device was already registered under subscription)
  • The password vault is gone and needs to be reconnected to the existing one, via another device

This happens at different Phones, and is quite irritating..

Is this a known problem?

Thanks for looking into this!

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Answers

  • Amityy
    Amityy Posts: 5 Observer

    Try reinstalling but hopefully it will be fixed in the next update.

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  • Firmy
    Firmy Posts: 2,322 Community Manager
    edited June 29

    Hello @VFRschoot

    Thank you for bringing this to our attention.

    Could you please share more details about the device you're using, including the iOS version and the F-Secure app version?

    We encountered a similar issue last year, which has since been resolved. As @Amityy suggested, we recommend uninstalling and reinstalling the app, as it may have lost connection to your My F-Secure account.

    Before reinstalling, please ensure you release the license previously used by the same device. If all licenses are currently in use, the app will prompt you to release one. In that case, kindly select the same device you're logging in from.

    Also, before uninstalling, make sure your vault is synced to another device to avoid any data loss. After logging in again, you can sync the vault back to the current device.

    Please let us know how it goes. We’re here to help you resolve this issue.

    Thank you and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    πŸ” Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    πŸ’» Empower yourself with Cybersecurity Insights and protect what matters

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  • VFRschoot
    VFRschoot Posts: 3 Observer

    Thank you for your support.

    I have F-Secure version 25.5.312201 andIOS 18.5.

    I will reinstall as per your suggestion and will explore if this works

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  • Firmy
    Firmy Posts: 2,322 Community Manager

    Hello @VFRschoot

    The latest available version for iOS is 25.6.312506. Please ensure that you have installed the latest version from the App Store. If you experience any issues, feel free to reach outβ€”we’re happy to help.

    Thank you, and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    πŸ” Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    πŸ’» Empower yourself with Cybersecurity Insights and protect what matters

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  • JOnes
    JOnes Posts: 1,056 Forum Guru

    Mon 30.6.2025 AT 7.17 AM. Sorry to say,but the lastest F-Secure Total available at the Apple Store is 25.5.312201 (Finnish apple-id) and other F-Secure stuff there are F-Secure FREEDOME VPN , F-Secure Mobile Security,F-Secure ID PROTECTION and F-Secure SENSE .

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  • Firmy
    Firmy Posts: 2,322 Community Manager

    Hello @JOnes

    Version 25.6 is being released in phases to all users.

    You can check for the update in the App Store. Try pulling the page down to refresh and manually check for updates. If it’s not yet available, please allow some time, as it may not have reached your region just yet.

    Thank you.

    Firmy
    Community Manager | F-Secure Community
    πŸ” Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    πŸ’» Empower yourself with Cybersecurity Insights and protect what matters

    Like Awesome
  • JOnes
    JOnes Posts: 1,056 Forum Guru

    Well,It's not a question of my ability to check the latest perhaps less problematic F-Secure versions at app stores,more like your way to inform the availabily of them.(published regionally),Thank you

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