I cant update antivirus database on Fsecure Total

surba
surba Posts: 5 Explorer
edited June 25 in Device Protection

Please check diag attached

Edit: PII removed

Answers

  • Firmy
    Firmy Posts: 2,289 Community Manager

    Hello @surba

    Thank you for bringing this to our attention.

    For your privacy and security, please avoid sharing your fsdiag file publicly on this forum. We have removed the attached file for this reason. If we need to collect diagnostic information, we will contact you directly via private message.

    Regarding the issue you're experiencing, could you please let us know the exact error message you receive when attempting to update the database? Is it similar to the one shown here?

    Or perhaps a little bit different? A screenshot of the error or message would be very helpful.

    Thank you.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

  • surba
    surba Posts: 5 Explorer

    Thanks, I could not do it myself

  • Firmy
    Firmy Posts: 2,289 Community Manager

    Hello @surba

    Can we know what error you received when trying to update the database on the app? A screenshot of the error/message would be helpful.

    Thank you.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters