I already have an account with you. Why did I have to register as a new member?

Hello @MsMaggi

Welcome to the F-Secure Community, and thank you for your post.

To assist you further, could you kindly share more details about your account with me in a private message? I’ve sent you one directly for your convenience.

At the moment, we can only locate a trial account in our system. It’s possible that your subscription is registered under a different email address, so we’d like to confirm this with you.

We look forward to your reply.

Thank you, and have a lovely day.