Errors connecting the US based locations; Europe locations are fine

Hello,

The issue persists. Maybe I was not clear enough: the connection to Europe based servers works fine.

Sorry for any confusions. No, your description was perfectly clear.

I just thought or suspected that the described situation with the US-based servers would be some kind of temporary problem (which might have already been fixed by the time of the reply). Especially, when mentioned Zurich or Helsinki servers were fine; without mentioned glitch.

All browsers (Firefox, Samsung default browser) I tried have the same issue, obviously. The YouTube app does not work either.

Well, as I suggested originally with "Are there some options like DNS-over-HTTPS or Secure DNS in your browser? Could you try temporarily disable them and re-check situation?" and as it is mentioned in JOnes reply above with further instructions and tips (with inclusion of possibility of system-wide setting with related impact) - maybe worth to try it / check this point. If we exclude the problem with US servers on the Android platform as a generic one F-Secure-based trouble (by the way, could you tell what version of Android you have and what version of the F-Secure application), then perhaps the option mentioned has some state in which the selected US servers either create or experience difficulties (either local, like your ISP, router; or global, like something else). It might also be worth trying to open the browser in "InPrivate" / "Incognito" modes - to exclude any broken 'cache' or so situations.

Do you know if anyone from Support is monitoring this forum?

Yes, they do. Mostly "stealthy". But there are official representatives of F-Secure and the Support team, who both monitor and respond, just watching, and helping through the Community. This applies to both managers and moderators. And developers, support agents if they have the time or opportunity.

There is just need to understand that it is assumed that on the community pages there will be support from other users or there will be an attempt to sort out the problem without the ability to immediately move on to a technical solution (which would be possible by contacting the support service: phone or web-chat). This is useful or necessary for situations where it will be real to do and accordingly will reduce the load on the support team, giving them free time for more difficult tasks. And so things.

It seems that I have the unrealistic expectation to have a system to submit an issue, whereas they offer time consuming chat/phone calls - this Solutions are not efficient for the end users but for the company itself.

This is a realistic expectation. Having a ticket or problem reporting system is a completely normal and, so to speak, irreplaceable thing. And quite simple, user-friendly. So, I will also prefer this way (and, therefore, will expect it).

However (and despite the fact that of course the current design is made for something like reducing both the load and the costs of support, and on the other hand - possibly reducing spam and scam vectors) there are a number of advantages for everyone. Including time savings.

The best situation is when there is no need to contact support. All help is available in Knowledge Base articles, some guides, tips or advisories. Or it can be found in places like Community / Forum; where other users can help each other.

But usually, when a trouble arises, you want to sort it out as quickly as possible. F-Secure Support's web-chat is quite about it. Moreover, most problems can be resolved in five/ten (or less) minutes using web chat (like using a browser on any device) to give and receive feedback immediately. Unlike, for example, email support or web support (where you post a ticket and then a support agent responds to you), where it can take days.

It is claimed to be available 24/7 (except for the availability of unattached support agents at certain times). And, in essence, it works the same way as email correspondence. With almost the same capabilities and limitations.

I have also seen a lot of praise for phone support. As if it was easy, effective, useful and helpful. However, I have never tried it.

All in all, both ways are entry points to start engaging with F-Secure Support. If the request or the problem described is too complex for an "instant" solution, then most likely further interaction will move to the email support channel. Which, in principle, would be the initial desire (although, more often than not, the problem would have been solved before that. And if not, then most likely more specific information about the problem has been collected than if using email right away).

F-Secure Community is also useful. But it can be a bit of random: you may receive official assistance right away or after a while.

Thanks!