Setting up protection with Family subscription

MKH
MKH Posts: 1 New Member
in Web Browsing

I have order 5 licenses for myself and familymember.

Familymember is trying to follow sms to set up F-secure protection.

She is only directed to the F-swcure environment and ask to but new subscription. But I have already purchaswd and paid subscription for her.
how to move on ?

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Answers

  • TVC15
    TVC15 Posts: 117 Adventurer
    edited May 24

    Hello @MKH

    Is the subscription just under your account, with 5 licenses so you could share them with other family members? If so, from your end, from within your F-Secure portal, have you tried following these steps?

    https://help.f-secure.com/product.html?home/total-windows/latest/en/task_E9B92BABDBC64E5998B26E0A84E020DB-latest-en

    If you're still having trouble getting a family member set up, post back and a more advanced member here or @Firmy can help you out.

    Kind regards.

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  • Firmy
    Firmy Posts: 2,230 Community Manager

    Hello @MKH

    Welcome to the F-Secure Community. Thanks for your post.

    As @TVC15 mentioned, your family members should receive an invitation email. This email will contain the email address and password they need to use.

    Here's a step-by-step guide for them:

    1. In the invitation email, click "Install Now." This will redirect them to download and install the app.
    2. After installation, click Login and use the email address and password provided in the invitation email.
    3. They will be prompted to change their password. Advise them to enter a new password and click "Change."
    4. Next, they'll need to confirm their account. Please have them check their email again and click the confirmation link.
    5. Once confirmed, they can follow the on-screen prompts to finish setting up the app.

    Please let us know if you need any further assistance.

    Thank you and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
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