Nowhere to sign out

Moondancer
Moondancer Posts: 22 Enthusiast
edited 2:52AM in General Discussion

There is no icon for my account in the top right hand corner (or anywhere else for that matter).

I can in fact not find a link anywhere in the community where I can access my own account, only my discussions. Ergo, I am unable to sign out when I’m done with the session.

Is there a workaround for this?

(I’m logged in via Safari on an iPad with OS 15.8.4, i.e. not able to protect it anymore with my valid subscription for F-Secure Total for three units 😠)

842615F7-46D2-45F4-AAEC-A9BB187B1A2B.jpeg

Comments

  • JOnes
    JOnes Posts: 961 Forum Guru

    In order to handle your F-Secure account and subscription your should login in to https://my.f-secure.com/login

    Login to community https://my.f-secure.com/login

    image.png

    Product Manuals can be found at

    https://help.f-secure.com/product.html#home/total-ios/latest/en/concept_D747141057B84FA7910D9AA467AAC66E-latest-en

  • Moondancer
    Moondancer Posts: 22 Enthusiast

    I’m signed in (since a few hours), which should be pretty obvious, as I’m able to type and post a question in this forum. The topic of this auestion is: I’m unable to sign out 😎

    There’s no ”My account” icon in sight and nowhere is there a hyperlink to be found elsewhere to enable me to ”Sign out” or ”Log out” from the forum.

  • JOnes
    JOnes Posts: 961 Forum Guru

    OK, sorry,If you click your profile picture in front page of community there should be an option to sign out..''

    image.png
  • Moondancer
    Moondancer Posts: 22 Enthusiast

    I would if I could. This is what the front page looks like to me:

    DF76CA9E-88C4-4438-BF8D-270FD323362D.jpeg

    As you can see, there’s neither a profile icon nor any hyperlinks available.

  • JOnes
    JOnes Posts: 961 Forum Guru

    Ok,try open

    https://community.f-secure.com/profile

    See if there’s a logout option there

  • Moondancer
    Moondancer Posts: 22 Enthusiast
  • JOnes
    JOnes Posts: 961 Forum Guru
    edited May 17

    Here’s the easiest way to log out of community.f‑secure.com with Safari on an iPad (the same steps work whether you’re in landscape or portrait):

    1. Open the menu.
      In the upper‑right corner of any page on community.f‑secure.com you should see your profile avatar (a small circle with your initial or picture). Tap it once.
    2. Choose “Sign Out.”
      A drop‑down panel appears with quick links (Profile, My Settings, et c.). “Sign Out” is at the very bottom—sometimes you need to scroll that little panel a bit with your finger if the list is long. Tap Sign Out.
    3. Confirm if asked.
      Safari may briefly reload the page. If you’re returned to the home page and the avatar is replaced by a generic “Sign In” button, you’re logged out.

    If you don’t see the avatar:

    • Make sure you’re on the main community site, not a support article in a separate tab.
    • Try zooming out (pinch inward) in case the site is scaled and the avatar is off‑screen.
    • Clear any Safari content blockers that might hide UI elements.

    • Have you tried the ALL the procedure above ?
  • JOnes
    JOnes Posts: 961 Forum Guru

    Here’s how you can “clear” (i.e., turn off or remove) content‑blocking extensions in Safari on an iPad or iPhone running iPadOS 17 / iOS 17. The same steps apply—only button names differ slightly on older versions.

    1. Temporarily turn a blocker off (quick test)

    1. Open Settings → Safari.
    2. Tap Extensions (older iOS: Content Blockers).
    3. You’ll see every blocker‑app you’ve installed.
    4. Toggle the switch off next to each entry you want to disable.
      • Changes are instant—re‑open Safari and reload the page to test.
    5. To restore blocking, toggle the switch back on later.

    2. Permanently remove a blocker

    If you decide you no longer need the app:

    1. Long‑press the app icon on the Home Screen or in the App Library.
    2. Choose Remove App → Delete App.
    3. Confirm.
      • The extension disappears from Settings → Safari → Extensions and no longer affects browsing.

    (You can always re‑download it from the App Store.)

    3. Clear blocker rules Safari has cached

    Sometimes Safari holds on to an old block list even after you disable an extension. A quick cache clear helps:

    1. Settings → Safari.
    2. Scroll down and tap Clear History and Website DataClear.
      • This removes history, cookies, and cached files.
      • It does not delete saved passwords or bookmarks.
    3. Re‑launch Safari and revisit the site.

    4. Double‑check in‑page “Reader” mode

    Safari’s Reader view also hides ads and some page elements:

    1. When on a web page, tap the “AA” icon in the address bar.
    2. If Show Reader is highlighted, tap it to exit Reader.
      • This can restore UI parts that seemed to disappear.

    Quick checklist when troubleshooting a site like community.f‑secure.com

    Step

    Action

    Result

    1

    Disable each blocker in Settings → Safari → Extensions

    See if the avatar/Sign‑Out button returns

    2

    Clear History & Website Data

    Flush any cached blocking rules

    3

    Remove the extension app

    Ensures it can’t re‑enable itself

    4

    Check Reader view

    Make sure Safari isn’t hiding elements itself

    After confirming the site works, re‑enable your blockers one by one to pinpoint which one was interfering.

  • Moondancer
    Moondancer Posts: 22 Enthusiast

    I have no content blocker app on my iPad, so there are no extensions to turn off or apps to remove.

    I closed Safari, cleared the app’s history and website data, relaunched Safari and logged into the community again. Alas, still no profile icon on the main page.

  • Moondancer
    Moondancer Posts: 22 Enthusiast

    Ha! I tried changing from landscape to portrait mode and voilà, the icon appeared where it should be! Problem solved.