False Positive – Genome VST3 detected as "TR/Crypt.OPACK.Gen"

BenTwoNotes
BenTwoNotes Posts: 4 New Member
edited April 24 in Device Protection

Hello,

We would like to report that once again, our software Genome — specifically the VST3 plugin — is being falsely flagged as a Trojan by your antivirus engine, identified as "TR/Crypt.OPACK.Gen".

This detection occurs immediately after installation, leading to the file being quarantined automatically, which prevents users from using the plugin as intended.

We’ve encountered similar issues in the past and were you've already whitelisted our software in the past.

Could you please:

Review and correct this detection in your virus signature database?

Let us know if there’s any further information or steps required from our side to help resolve this quickly?

Confirm once the false detection has been removed?

Thank you in advance for your support and responsiveness.

Best regards,

Ben TwoNotes

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Accepted Answer

  • Firmy
    Firmy Posts: 2,243 Community Manager
    Answer ✓

    Hello @BenTwoNotes

    We've whitelisted the program in our system, so the issue you were experiencing should now be resolved.

    If you happen to still encounter the problem, please try resetting your reputation cache. This often helps your system recognise the updated database.

    Please don't hesitate to let us know if you need any further assistance. We're always here to help.

    Thank you, and have a lovely day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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Answers

  • Ville
    Ville Posts: 775 F-Secure Product Expert

    The fastest way to get this fixed is to submit a sample of the false positive directly to https://www.f-secure.com/en/support/submit-a-sample

    Ville

    F-Secure R&D, Desktop products

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  • BenTwoNotes
    BenTwoNotes Posts: 4 New Member

    Hi Ville,

    Thanks for your answer. I've already try this but the file I want to upload is too large…

    I've been waiting in the chat for 2 days…with no answer. Last time that's how I've been able to get in touch with FSecure team… Quite difficult to communicate..

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  • Firmy
    Firmy Posts: 2,243 Community Manager

    Hello @BenTwoNotes

    Welcome to the F-Secure Community. Thank you for reporting this to us.

    Could you please share the file with me via private message? I’ve sent you a message. Kindly upload the file there at your earliest convenience.

    Once we receive it, we’ll forward it to our labs for further investigation. They’ll review the file and reach out to you directly if any additional information is needed.

    Thank you for your cooperation, and have a wonderful day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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  • BenTwoNotes
    BenTwoNotes Posts: 4 New Member

    Hi Firmy,

    Thanks for your answer. Please check your PM.

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  • BenTwoNotes
    BenTwoNotes Posts: 4 New Member

    Any news? Did you check your PM? Agnieszka from support told me that you will help me on this…

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