Why VPN is not working after Total renewing?

mitäpätässä
mitäpätässä Posts: 2 Observer
in Privacy VPN

After renewing my Total subscription, the VPN is not working and it has been "Loading... Please wait." for several hours now. I have also quit F-Secure and restarted it a few times without any help.

Total 25.3

MacBook Sequoia 15.4.1

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Answers

  • radetzky
    radetzky Posts: 18 Enthusiast

    Same problem as above arised after renewing two days ago: loading continously i.e. connecting ONLY with the nearest VPN (i.e. my contry)

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  • Firmy
    Firmy Posts: 2,168 Community Manager

    Hello.

    Thank you for bringing this to our attention.

    To help us investigate the issue further, we would like to collect additional information from your device. I’ve sent you a private message with instructions on how to generate and share an fsdiag file. Kindly follow the steps provided and upload the file directly in the private message for privacy and security.

    @radetzky Could you please confirm if you're experiencing the same issue on macOS as well?

    We appreciate your cooperation and look forward to your response.

    Thank you and have a great day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters

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  • radetzky
    radetzky Posts: 18 Enthusiast

    Problem solved by itself after 3 days i.e. now connecting correctly with VPN

    (in my opinion not all the VPN servers are always reliable, I usually connect with Swiss or Austrian ones))

    (my system is Windows not MAC)

    Anyway would You like to get Fsdiag (saved) let me know where to mail it

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  • mitäpätässä
    mitäpätässä Posts: 2 Observer

    I got help from F-secure chat: uninstall Total, install it again. It helped.

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