Adding new licence to existing account

Abgar
Abgar Posts: 2 Observer
in General Discussion

I have expiring ( in a month ) 5 device Internet Security.

I am going to buy new 7 device licence of Total Security just now. This is NOT to be done through F-Secure shop but with external reseller.

So the question is: can I have 2 different separate licences on one F-S account or should I generate new account for new product ?

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Comments

  • jamesalexander
    jamesalexander Posts: 9 New Member

    You can use the same account just activate the new license when the old one ends. No need for a new account.

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  • Abgar
    Abgar Posts: 2 Observer

    This is not the answer to my question.

    Question is: can I have 2 different active products on one F-S account simultaneously

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  • Ukko
    Ukko Posts: 3,817 Superuser

    Hello,

    So the question is: can I have 2 different separate licences on one F-S account or should I generate new account for new product ?

    You will probably have to use two different accounts.

    When you purchase a license (subscription) from a third party, you will need to either create an account OR (depending on the instructions) apply it to your current account to activate or use it. The second option is most likely more appropriate or realistic for a renewal situation (like to overwrite/renew/upgrade existing one).

    I don't recall any mention of supporting "multiple" products within a single account; at least, in the context discussed in your concern.

    Such as, you created an account, purchased a subscription for some solution (from among the available packages) and that's it. You are free to create another account for another package / solution (if you need to or have to).

    I'm also only an F-Secure user. In general, there are some Official Support channels (web-chat OR phone calls: https://www.f-secure.com/en/support).

    Thanks!

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