Why has FS Total VPN such a poor performance ?

..and I don't want badges for writing here. I just want to get back to a working product.

Hello,

As feedback from my side: VPN performance is much better than before. This includes both speed and reliability.

My experience is based only on beta versions. And accordingly, previous implementations of OpenVPN, OpenVPN(TCP) and IKE2v (three or whatever it was available servers). And current Hydra, WireGuard, OpenVPN, OpenVPN(TCP) (quite a few available servers). I am not a very active user and cannot evaluate all usage scenarios, but only the most basic ones. Sometimes I see some strange speed drops or some strange effects, but I can't say for sure who or what is causing it.

Of course - likely - it is far from ideal and what is desired by many. But I don't think that somewhere or something is significantly better (especially if it is not a solution from a company that only does VPN business).

Also, I do not see the direct line between VPN and Avira.

And what about Avira and AV/BP: well, their engine was used before. Now, that engine is also used with a full toolkit. I don't really feel the difference now, which wasn't the case before. In terms of trust or quality.

Avira as company also uses this toolkit. It is just happened to be made by them as well. I don't really see it as 'being Avira'. Since F-Secure also do utilize .NET technology - does it mean, that F-Secure is now Microsoft-made solution or whatever?

I like the comparison with cars, but the comparison was not really spot on.

The main point is if their Terms and Privacy Policy are still alright for you. And then if quality of protection or services are still fine (which I do not think hugely different now).

as for impact on my old PC - I can't trace any additional troubles. partially, it is better now. But I surely miss a lot of stuff from pre-25 (19.9) versions.

Sorry for my English.

Now when we were sadly FORCED to uninstall F-secure antivirus after 26 years because they unexpectedly switched the much better working protection motor to the Avira one( to us this made it unusable). Not the newest but still fast good computers with Win10 pro (Sony Vaio Pro 13 SVP-13 SVP 13 i7 4500U 8GB Ram 256GB SSD) now since March overheating due to the Avira switch.

At the moment of uninstalling F-secure we are given the option but did not tick to uninstall the VPN ( yes it was a choice). But all the same this uninstalled ALSO the VPN part (Freedome) anyway.

F-secure support "we are not on the same page" tells me this isn't a bug (why is it then an option!) because they have been migrated in March 2023 BUT we payed for 10 subscriptions of F-Secure Antivirus and 10 Freedome AND we paid them separately in November 2023.

Now this is not exactly the same abuse as the abuse Microsoft was fined hundreds of millions € for several times, but still abusive to sell us a product we couldn't know they were going to bundle; then make the Internet Security part unusable by changing the motor to Avira one and now when we are sadly Forced to leave F-secure after 26 smooth working years we cannot even stay only with the VPN product which we paid for separate.

When consumers are forced  to take the second product and can’t remove it, switch, or easily use alternatives, it is seen by EU as anti-competitive.

And this is what they do also here. And once, as now has happend here, one part in the bundle stops being usable (because they changed what we bought to another anti-virus motor essentially another product we opted not to buy) it has from a consumer perspective the unforeseeable consequence that the other paid for product is simply eliminated.

(The European Commission found that what Microsoft by bundling its Internet Explorer (IE) browser with Windows was abusive towards consumers by Limiting consumer choice and also limit competition. This made it harder for other companies to get users, investment, or traction. Microsoft was fined multiple times once they were fined €561 millions. Part of it was market position but part of it was consumer are hindered from using alternatives, it this is seen by EU as anti-competitive.)

Imagine this: You've been a loyal BMW customer for 26 years. You walk into the dealership and buy another BMW — one with a BMW engine, as always — and you also purchase a trailer from the same seller. No surprises, no fine print. But then, without warning, the car you receive suddenly has a FIAT engine.

Not only were you never told about the switch, but the FIAT engine turns out to be completely substandard. It doesn’t perform like the BMW engine you paid for — in fact, it consumes 20% more fuel. It's inefficient, it's flawed, and worst of all, it's not what you agreed to buy.

When you raise the issue, you get no help. No solution, no replacement, no accountability. You fight — you spend your time, your energy, your patience — trying to get what you actually paid for. But you're met with silence and indifference. You obviously can't have it this way.

And as if that weren’t enough, the seller then comes back and says they’re taking the trailer away too — the one you paid for, the one that has nothing to do with the engine problem. Why? Just because they decided so. Unilaterally. Without reason, without warning.

Let me ask you this:

• Who would agree to a worse engine than the one they bought — one that burns 20% more fuel?
• Who would accept losing their trailer just because someone else suddenly changed their mind, long after the purchase?

I am truly flabbergasted. This isn’t just a poor customer experience — it’s a breach of trust, a denial of rights, and a blatant disregard for what was promised and paid for.