How do I report a bug in F-Secure beta 25.3?

acasohp
acasohp Posts: 8 Explorer
in Home Security Beta Programs

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Today, during the automatic update, the machine displayed a blue screen, and when restarting the antivirus, it is malfunctioning.

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Answers

  • TVC15
    TVC15 Posts: 108 Adventurer
    edited March 27

    Hi @acasohp

    edit: The beta thread for Windows can be found here. Otherwise @Ville gave you the correct answer for your question below.

    https://community.f-secure.com/en/discussion/128319/fs-protection-pc-releases

    Cheers :)

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  • Ville
    Ville Posts: 761 F-Secure Product Expert

    @acasohp please submit a bug report via email to beta@f-secure.com. Please run support tool and attach fsdiag.zip to the mail, so that we can check the bluescreen reason.

    The black triangles in user interfaces indicate missing translations, maybe some files are corrupted in bluescreen. We can see from fsdiag.

    Ville

    F-Secure R&D, Desktop products

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  • acasohp
    acasohp Posts: 8 Explorer

    I forwarded the fsdiag.zip file and the prints to beta@f-secure.com, I tried to remove it through programs and features and it was not possible, I had to use FsUninstallationTool.exe to remove and install it again.

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