Cannot logion after enabling new trail

SupportHQ
SupportHQ Posts: 1 New Member
edited March 10 in People & Devices

Hi,

I have setup a trail account and followed all the steps including activating the acocunt using the link in the email, when I tray and login, I get this message repeatedly.

Dear customer,

We noticed that you already purchased a license via the F-Secure website, but you have not activated it yet. Please follow the Create an account for My F-Secure button in the "Your F-Secure order" email to activate your license. You will find this message in your email, sent by cleverbridge/F-Secure.
NOTE: If you already have an F-Secure account, follow the link and log in.

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Answers

  • Firmy
    Firmy Posts: 2,104 Community Manager

    Hello @SupportHQ

    Welcome to the F-Secure Community. Thank you for your question.

    We have checked and found that you have not registered for an account yet. Please ensure that you create a My F-Secure account to download and activate your subscription on your device.

    To assist you further, I have sent you a private message with the registration link.

    If you need any further assistance, please feel free to reach out—we’re happy to help.

    Thank you, and have a wonderful day ahead.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
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