Melding F-Secur bij inloggen alles van Ziggo en F- Secure

IngridM · October 20

Vreemd icoontje verschijnt plotseling naast mijn mailadress en wachtwoord bij het inloggen:

De browserextensie voor de wachtwoordbeheerder van F-Secure is nog niet geconfigureerd.

Bij mijn 2desktops en 2 laptops zit Safe online van ziggo erop en de browserextensies van microsoft edge en chrome zijn geinstalleerd. Meestal kan ik desondanks inloggen, maar soms verschijnt fout 403! Ziggo kan mij niet helpen, ze hebben mij na F-Secure verwezen. Hoe kan dat verholpen worden? Ik ken helaas alleen maar de basisbegrepen van Internet (76 jaar) en weet ook niet aan wie ik mij bij F-Secure kan wenden.

Screenshot has been removed due to containing personal information.

Ik hoop dat iemand hier kan helpen. Ik vind het heel moeilijk om bij F-Secure een aanspreekpunt te vinden.

PawełP · October 21

Goedemorgen @IngridM

We welcome you to our forum and thank you for your comment.

Actually, in this forum we conduct communication in Finnish and English. If this is a challenge then you are welcome to use one of the internet translators.

I also wanted to clarify that due to the fact that the screenshot you attached showed your email address, it has been removed.

The information that is displayed when you click on the icon in the email address entry field is about the extension for autofill of passwords. The extension has been installed in your browser but has not yet been activated. To do so, in the Password Vault in F-Secure, copy the code from the Autofill section and then paste it into the appropriate place after clicking on the extension in the browser.

You'll be able to read more about this in the article on the subject at this link: Setting up autofill to access your online services faster | Total | Latest | F-Secure User Guides

On this page you can choose the language in which you are most comfortable communicating.

I hope you find this information helpful.

Best regards.

Pawel

JOnes · October 21

https://community.f-secure.com/en/discussion/128763/melding-f-secur-bij-inloggen-alles-van-ziggo-en-f-secure

This is a community where English or Finnish is used, thank you

IngridM · October 21

Thank you. Where can I get help op F-Secur? Do you have a link where I can ask for help? I can find nothing !

IngridM · October 21

I have done everything what you told me @PawełP, thanks for that. It worked pefect bij Chrome, but by Microsoft edge it does not work! If I copy the code and try to add it, it says invalid code. I cannot find the solution to this problem here or elswhere. Sorry to bother you again!

PawełP · October 22

Hello @IngridM

I'm glad you were able to get auto-fill working in the Chrome browser.

If the Microsoft Edge browser displays a message about invalid code then this indicates that you need to upgrade Microsoft Visual C++ Redistributable to the latest version.

Below I give you the steps on how this can be done:

Go to Latest supported Visual C++ Redistributable downloads | Microsoft Learn
Download the X64 version of Microsoft Visual C++ Redistributable
Install the update by running the downloaded file VC_redist.x64.exe
After completing then installation, you may be prompted to restart the computer

I hope you find this information helpful.

Best regards.

Pawel

Melding F-Secur bij inloggen alles van Ziggo en F- Secure

Accepted Answer

Answers

🚩 What Do You Think?

Categories