Account Error

Hi, I've Got An Account For The F-Secure Beta Program. But I Dont Know What Happened To My Account.

I Can't Reset Subscription Or Add Online Backup Subscription Or Add SelfCheck Subscription.

Every Time It Just Came Out " Unknown user. (152) " And " Reset failed. (114) "

So, I Still Only Can Use Internet Security Technology Preview Program.

Could You Please Help Me See What Can I Do ?

Thank You.