Are you try to hold my windows installation hostage because the context menu doesn't work anymore af

After uninstalling F-Secure on 2 diffrent computers one with Win7 one with Win10 I have the same problem with both. Whenever I try to open the context menu of an file all windows explorerer instances freeze. Is that intentional to keep people from changing to competitor? Becaue reinstalling F-Secure fixes that.

Comments

  • JOnesJOnes Posts: 235

    Have you tried running the F-Secure windows uninstallation tool?It should do the trick..

     

    https://www.f-secure.com/en/web/home_global/support-tools

  • N2N2 Posts: 2

     


    @JOnes wrote:

    Have you tried running the F-Secure windows uninstallation tool?It should do the trick..

     

    https://www.f-secure.com/en/web/home_global/support-tools


    It did help on the system where F-Secure was still installed. (Still raises the question why I need an extra tool for that?)

     

    But it didn't help on the system where it was already uninstalled.

    On that system installing one of your competitors seems to have restored this function.

  • JOnesJOnes Posts: 235

    Sorry to hear:

    try 1) uninstall competitor software 2) reinstall f-secure 3) run F-secure uninstall tool 4) reinstall c..

    Good luck!

     

  • VilleVille Posts: 484

    Hi @N2

     

    Sorry about the problem. Sounds like a bug with explorer extension not knowing what to do when product is already uninstalled (explorer extension stays in memory even after uninstall until next reboot). A reboot should fix it. I will see if we can reproduce the issue in our test lab and fix it.

     

    Ville

    (F-Secure R&D)

     

  • JOnesJOnes Posts: 235

    @N2  kirjoitti:

     


    @JOnes wrote:

    Have you tried running the F-Secure windows uninstallation tool?It should do the trick..

     

    https://www.f-secure.com/en/web/home_global/support-tools


    It did help on the system where F-Secure was still installed. (Still raises the question why I need an extra tool for that?)

     

    But it didn't help on the system where it was already uninstalled.

    On that system installing one of your competitors seems to have restored this function.


    Agree,uninstallation tool should be integrated in the product itself,as well as quality updates more regularly,if possible.Customer experience above all... 

    N2
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