Freedome Connection On & Off

I just renewed my Freedome subscriprion a few days ago and I can see that on my Macbook Air, the protection is restarting regularly, and this is cutting the VPN conection, breaking my work continuesly.

 

I put the same code into my iPhone and it works fine, its only my Macbook Air, with all updates that does this.

Please help, as I find this service now useless.

 

Comments

  • LakshLaksh Posts: 4,435 Community Manager

    Hi Stippidoo,

     

    May I know what is the OS of your Macbook and the version of Freedome installed?

     

    Does the Freedome connection restart automatically all of a sudden? Or does it try to restart everytime you wakeup your laptop from sleep or other scenarios?

     

    Does it happen with a particular location or with all the locations?

  • My Freedome connection restarts every few minutes, dropping the connections and rendering  the product usesless.

    Advice would be very helpfull.

     

    OS and software versions are:

    MacOS High Sierra

    Version 10.13.1

     

    Freedome: 1.20.3671.0

  • And this is happening in all locations

  • LakshLaksh Posts: 4,435 Community Manager

    Hi Stippidoo,

     

    May I suggest to get in touch with our support team here in order to troubleshoot further?

     

This discussion has been closed.