F-Secure blocks internet

System

This discussion was created from comments split from: F-Secure blocks internet on WiFi network switch macOS Sonoma.

GuyLouis

Update the FS's safari extension and check for any network filters or vpns messing with the connection.

Firebones

My VPN is stopping me from logging on to my MacBook, it takes half a minute or so since this new update, everything has got a lot worse, I think I'm having more problems messing around trying to get F-Secure Total working than actually doing anything on my Computer, I'm getting very depressed about F-Secure Total bit by bit it's stopped working, first the Virus Scanning stopping at 51% for 2 Days, I've reinstalled changed settings etc… no change. Then now the VPN keeps turning itself off and stopping my internet connection until it can make VPN work, like I said I'm spending my Computer time trying to make F-Secure Total work, I've sent several FSDIAG's to you no change after 9months, it's really just gone downhill very quickly

Firebones

Is F-Secure working on any Apple MacBooks out there because I've never seen one comment of someone saying "F-Secure Total " it runs a dream on my Computer, I won't buy it again, I'm too old to be trying to do the settings that shouldn't be wrong in the First place, that's why we pay you lot, but your Product isn't working the only bit that works is the F-Secure page, very very sad it used to be faultless until Ventura then it's got progressively worse, more parts not working. Sadly no explanations or help, just send a FSDIAG then we are looking into it and nothing.

Firmy

Hello @Firebones

Thank you for your comment.

We regret to hear about your experience with the F-Secure app. We are continuously working to improve our products and services to ensure a smoother experience for our customers.

Regarding the issue where the virus scan stopped at 51% for two days, there may be something causing the scan to get stuck. Could you let us know if you were performing a full computer scan or scanning a specific folder? Additionally, could you share your scan settings? A screenshot would be very helpful.

As a suggestion, you may try scanning specific files or folders by selecting "Choose what to scan." For more details, please refer to this guide: Running a virus scan manually

Regarding the VPN disconnection issue on your macOS, could you confirm which server and VPN protocol you have selected? Have you tried switching to a different server or protocol? One possible solution is to disable the Killswitch feature and check if that helps. You can find step-by-step instructions in this guide: Blocking internet access when VPN is disrupted or is being established

Please let us know how it goes. Thank you, and have a wonderful day.