F-Secure blocks internet

System

This discussion was created from comments split from: F-Secure blocks internet on WiFi network switch macOS Sonoma.

Firmy

Hello @Firebones

Thank you for your comment.

We regret to hear about your experience with the F-Secure app. We are continuously working to improve our products and services to ensure a smoother experience for our customers.

Regarding the issue where the virus scan stopped at 51% for two days, there may be something causing the scan to get stuck. Could you let us know if you were performing a full computer scan or scanning a specific folder? Additionally, could you share your scan settings? A screenshot would be very helpful.

As a suggestion, you may try scanning specific files or folders by selecting "Choose what to scan." For more details, please refer to this guide: Running a virus scan manually

Regarding the VPN disconnection issue on your macOS, could you confirm which server and VPN protocol you have selected? Have you tried switching to a different server or protocol? One possible solution is to disable the Killswitch feature and check if that helps. You can find step-by-step instructions in this guide: Blocking internet access when VPN is disrupted or is being established

Please let us know how it goes. Thank you, and have a wonderful day.

GuyLouis

Update the FS's safari extension and check for any network filters or vpns messing with the connection.

Firebones

My VPN is stopping me from logging on to my MacBook, it takes half a minute or so since this new update, everything has got a lot worse, I think I'm having more problems messing around trying to get F-Secure Total working than actually doing anything on my Computer, I'm getting very depressed about F-Secure Total bit by bit it's stopped working, first the Virus Scanning stopping at 51% for 2 Days, I've reinstalled changed settings etc… no change. Then now the VPN keeps turning itself off and stopping my internet connection until it can make VPN work, like I said I'm spending my Computer time trying to make F-Secure Total work, I've sent several FSDIAG's to you no change after 9months, it's really just gone downhill very quickly

Firebones

Is F-Secure working on any Apple MacBooks out there because I've never seen one comment of someone saying "F-Secure Total " it runs a dream on my Computer, I won't buy it again, I'm too old to be trying to do the settings that shouldn't be wrong in the First place, that's why we pay you lot, but your Product isn't working the only bit that works is the F-Secure page, very very sad it used to be faultless until Ventura then it's got progressively worse, more parts not working. Sadly no explanations or help, just send a FSDIAG then we are looking into it and nothing.

Firebones

https://community.f-secure.com/en/discussion/comment/140148#Comment_140148

Did that nearly a year or so this has been going on, had my phone checked at Apple, my MacBook checked at Apple they said you don't need VPN or Virus Protection, then I requested it to not be renewed and they renewed it, so here I am over a year later different (new) phone and new MacBook and same problem but I was told they will get it sorted in one of their updates that was 5-6 updates ago and I'm still here same problem. The only thing that's not new is the pater these lot come out with, never again, as soon as it runs out I'm stopping the money at the Bank, but thanks for your suggestion mate 👍️

JOnes

Sorry to hear your problems with MacBook/Iphone.My Macbook with latest MacOS (15.3.2) and Latest F-Secure(25.2) + active F-Secure VPN there's no problems whatsoever.In order to get yours working you could run the support tool and send it to F-Secure support for analysis.(settings—>support—>Open support tool)

The correct email to send the debug materials you'll get from F-Secure customer support

With Iphone you could send logs if you encounter problems with latest iOS version(18.3.2) and F-Secure 25.2

Firebones

I've tried for hours to send FSDIAG through the link sent and the file appears in a Misty faint page and will not let me select it so I'm just stuck as what to do as I only get time in the early hours of the morning, my Total worked fine until Ventura, the next Apple update it stopped working and has never done so again, I've just had enough of coming across things that won't work, every time it's F-secure, either the VPN not letting my phone online until I turn it off and on again, then this manual scanning issue has been going on since then, I'm just tired of not being able to do anything on the computer apart from try and sort out F-Secure, you don't know how lucky you are my friend.

Firmy

Hello @Firebones

We truly regret to hear about the difficulties you’ve been facing, and I completely understand how frustrating this situation must be. Especially with the limited free time you have. We really appreciate the effort you’ve already put into trying to send us the file, and we want to make this as easy as possible for you.

Since the upload link isn’t working on your end, you might try opening it on a different device or browser. Sometimes clearing your browser’s cache and history, changing to a different browser or using another device can also help resolve such issues. However, we know you’ve already spent a lot of time on this, so if that’s not an option, an alternative would be to upload the file to Google Drive and share the link with us via private message. If you’d like, here is the guide to help you through that process step by step.

We appreciate your time and patience, and we want to make sure we get this resolved for you as smoothly as possible. Please let us know how you’d like to proceed, and we'll do everything we can to help.

Have a lovely day ahead.

Firebones

I have redone the FSDIAG about my HDD scan stopping at 53% yours sincerely Firebones.

Edit: PII removed