PPPoE protocol is not available after SENSE reset

dragos_2p

Hello,

I changed my phone and I had to reconfigure my SENSE router. My hardware is FSEC-SE161, firmware 2021-10-14_01 - p - 1 13.0.1403, App version 1.12.2674.

I noticed few bugs, maybe there are others facing same problems.

PPPoE protocol is not available after reset.

I’m using the router connected directly to the wan cable, I don’t have orher router available. After reset and initial steps, at the step where I have to set my internet protocol, only Static IP and DHCP options are available, no PPPoE. The problem is that without internet, Sense can’t download and apply one update. Without this update, it is not possible to continue with the setup.

The error is: “Could not update SENSE. The connection to the Internet may have been lost.”

This is how to fix it:

To have the PPPoE option available after reset:

1. use a spare router already connected to internet and connect Sense to cable or wifi, or
2. make a hot spot from a different phone (this is how I did it) and connect Sense using wifi (step: Getting SENSE online). If you didn’t do this the first time, you have to reset the Sense router again. The steps below are specific to this method.

After you apply the update, there is another problem. At the end screen, where it says “Protect this device”, where you have to configure your phone to use Sense wifi. For this step I had two issues:

1. it is not working to use hot spot from the same device that you need to protect (with Sense app). This worked last time I changed my phone, this time didn’t worked. I will tray again at next reset.
2. If you are using newer iPhones/OS, select Location, Precise Location to on, in iPhone Settings, Sense app.

After this, connect you phone with Sense app to Sense wifi 2.4, SSID and pass are available in the last screen of the process.

Thats it

Hope will help

Jaims

Hi @dragos_2p

Thank you for the tips.

We actually have an article on how to update SENSE prior to running the Setup.

https://community.f-secure.com/sense-router-en/kb/articles/5329-updating-f-secure-sense-router-prior-to-running-setup

Also, we suggest having a main router connected to the SENSE as the best alternative to setting up SENSE for home use which could be one of the reasons you went through this hassle.

We're glad it eventually worked for you and thanks again for the detailed breakdown.

dragos_2p

Hi @Jaims

Thanks for replying

the information you shared is very useful, making it much easier to reset SENSE router without losing firmware version