Internet Security subscription => 2019, new PC, new install => redirected to F-Secure SAFE (no

EricD

Got a new computer. I installed F-Secure (not sure which version) and added my already active license which was accepted and the valid to 08/2019(unsure of the date) read.

Problem was that it didn't work properly. Updates were downloaded but not installed. Windows started complaining about it.

So I uninstalled everything, created a F-Secure account, tried downloading Internet Security and I was redirected to download and install F-Secure SAFE.

I cannot see my subscription under my account, I cannot add my license code to my account.

So currently I have 1 month valid license for F-Secure SAFE.

Can I add my old license to this or do I have to try and install the other version again?

Windows 10 Pro (64-bit)

Ukko

Hello

 

I think that you do able to try next URL:

https://www.f-secure.com/en/web/home_global/downloads

 

Where possible to find installer for F-Secure Internet Security (Direct URL).

Then it should be possible to add your licence-code with certain installation step or with certain place under user-interface.

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Based on your description -> you tried to use F-Secure SAFE (Account is valid for SAFE or TOTAL solutions, but for Internet Security - not; And there are different subscription/licence code types).

It is likely situation (some places of F-Secure website will force to use SAFE instead of Internet Security; as more modern solution).

Some topics and discussions about:

• https://community.f-secure.com/t5/F-Secure-SAFE/Downloaded-F-Secure-Internet/m-p/87461
• https://community.f-secure.com/t5/F-Secure-SAFE/Want-to-buy-Internet-Security/td-p/104173

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There is Knowledgebase article about potential upgrade from Internet Security to SAFE solution: https://community.f-secure.com/t5/F-Secure-SAFE/What-do-I-do-if-I-want-to/ta-p/78573 (but it is valid for 'renewal' time).

Another option is try to use official F-Secure Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

 

I think that with your situation -- it is good to try install F-Secure Internet Security (uninstall F-Secure SAFE and install F-Secure Internet Security) and to use your subscription for F-Secure IS.

 

Thanks!

EricD

SOLVED:

 

I finally found where to download the Internet Security and after uninstall / install it updates itself correctly. License key was accepted too without problems.

Thanks.