Can F-Secure resend the order confirmation or invoice email for an F-Secure product purchase?
Issue: Can F-Secure resend the order confirmation or invoice email for an F-Secure product purchase? Resolution: Please contact the F-Secure customer support, and they will resend the order confirmation. If the product uses a subscription code, it will be included in the order confirmation email. Article no: 000001151
Does an F-Secure SAFE or TOTAL subscription require a credit card?
Issue: Does an F-Secure SAFE or TOTAL subscription require a credit card? Is it required to have your credit card information on your My F-Secure account? Resolution: An F-Secure SAFE or TOTAL subscription does not require a credit card. Depending on your country, there are several payment options available, such as…
On My F-Secure account, I get the error "Sorry, we could not verify your request, please contact support" when trying to renew F-Secure SAFE or TOTAL
Issue: On My F-Secure account, I get an error "Sorry, we could not verify your request, please contact support" when trying to renew F-Secure SAFE or TOTAL. Resolution: If you receive this error message, please contact support and share the email address that is connected to your My F-Secure account. Article no: 000006133
How to clear browser cache, cookies or site data on Windows? (Chrome, Firefox, IE)
Issue: Temporary Internet File can't be deleted/removed Cached internet file can't be deleted/removed Archive inside temporary internet file can't be deleted/removed Resolution: Kindly follow the instructions below to clear your browsing data: A. Google Chrome * Open Google Chrome * Type chrome://settings/clearBrowserData…
How can I exclude objects like files or folders from F-Secure SAFE or Internet Security Real-Time scanning?
Issue: How to exclude objects like files or folders from Real-Time scanning in the F-Secure SAFE or F-Secure Internet Security user interface? Resolution: Follow the steps below in order to exclude a file or folder from Real-time scanning: * Open the F-Secure user interface * Click on the 3 bars on the top left * Select…
User unable to approve macOS system extensions required for F-Secure products
User unable to approve macOS system extensions required for F-Secure products Sometimes, the macOS file system permissions may be incorrect and prevent any new third-party system extensions from being installed. The symptom of this may be that an F-Secure product asks the user to allow new system extension in the macOS…
What is the Cleverbridge contact number?
Issue: How to contact Cleverbridge for purchase inquiry? Resolution: You may contact Cleverbridge at following number below accordingly: USA +1-866-522-6855 Monday - Friday: 8:00AM - 8:00PM (CST) Saturday: 9:00AM - 4:00PM (CST) Sunday: 10:00AM - 3:00PM (CST) United Kingdom 0800 8620377 (UK freephone number) Monday -…
How can I check how many licenses I have remaining on my F-Secure SAFE, TOTAL or Internet Security subscription?
Issue: How can I check how many licenses I have remaining on my F-Secure SAFE, TOTAL or Internet Security subscription? Resolution: F-Secure SAFE: * Open F-Secure SAFE program on your device * Select My F-Secure * Log in with your email address and My F-Secure password * In the top right corner you can see how many…
F-Secure Internet Security/SAFE/TOTAL expiry date or subscription details
Issue: How can I check my F-Secure Internet Security/SAFE/TOTAL subscription or expiry details? Resolution: For F-Secure SAFE, there are two ways to check your expiry date or subscription details: First way: You may check the expiry date by going into you My F-Secure account. * Login to my.f-secure.com * Once login you may…
Is there a support form I can fill, or an email address I can send an email to, to contact F-Secure support?
Issue: Is there a support form I can fill, or an email address I can send an email to, to contact F-Secure support? Resolution: At the moment we focus on serving our customers via phone and online chat support, and we do not have a support form or direct email address for our customers to contact us. Feel free to contact…