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How do I collect quarantined files?
How do I collect quarantined files? In the event where you need to submit quarantined files to our analysts for further investigation, follow the steps below. * Log on to your computer with administrator rights. * Download the F-Secure Quarantine Dumper tool:…
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How do I release a license from My F-Secure?
How do I release a license from My F-Secure? * Log in to My F-Secure. * On the My F-Secure page, select a member that you want to release a license from. * Underneath the member, you see a list of protected devices. Click on a device that you want to release a license from. This brings up a window with basic details…
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How do I create a log for detecting the presence of malicious files?
How do I create a log for detecting the presence of malicious files? To create logs to detect presence of malicious files, run the following tools: * Download the Autoruns tool from https://technet.microsoft.com/en-us/sysinternals/bb963902. * Execute the Autoruns.exe tool. * When the tool opens, it automatically scans…
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Clean app data on iPhone or iPad
Clean app data on iPhone or iPad Data stored by an app can be cleaned out using the Storage & iCloud Usage option in settings. * Go to Settings > General > Storage & iCloud Usage. * Tap Manage Storage. * Select the app that you want to clean. * Tap Delete App. This deletes the app together with its data and documents. *…
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Clean app data on Android
Clean app data on Android Cleaning app data wipes the app caches and clears all settings that go along with a particular app and resets the app back to scratch. * On your Android device, open your device's Settings. * Tap Apps & notifications. * Select the app that you want to clean. * Tap Storage > Clear Data. This…