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I have a valid subscription but it shows that "Your account has been suspended".
Issue: When I log in to My F-Secure account, on the left-hand corner when my subscription info is displayed, I can only see "Your account has been suspended". F-Secure SAFE on my devices shows that my subscription is not valid anymore, even though it should be. Resolution: Account suspension usually occurs if there is a…
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I sent an invite to my family member/friend to add them as a sub-user to my My F-Secure account. What does the recipient need to do?
Issue: I sent an invite to my family member/friend to add them as a sub-user to my My F-Secure account. What does the recipient need to do? Resolution: Whenever your family member/friend receives the My F-Secure invitation email, they can follow these steps: * Open the invitation email that has the inviters first name in…
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When I try to log in to my My F-Secure account, I'm being asked to enter a code. What code should I enter?
Issue: When I try to log in to my My F-Secure account, I'm being asked to enter a code. What code should I put? Will I receive it via mail from F-Secure? Resolution: Mostly likely, it is prompted by a 2-step verification you had set up earlier. If you have a third party authentication application in use, such as Google…
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Can F-Secure resend the order confirmation or invoice email for an F-Secure product purchase?
Issue: Can F-Secure resend the order confirmation or invoice email for an F-Secure product purchase? Resolution: Please contact the F-Secure customer support, and they will resend the order confirmation. If the product uses a subscription code, it will be included in the order confirmation email. Article no: 000001151
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Does an F-Secure SAFE or TOTAL subscription require a credit card?
Issue: Does an F-Secure SAFE or TOTAL subscription require a credit card? Is it required to have your credit card information on your My F-Secure account? Resolution: An F-Secure SAFE or TOTAL subscription does not require a credit card. Depending on your country, there are several payment options available, such as…
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On My F-Secure account, I get the error "Sorry, we could not verify your request, please contact support" when trying to renew F-Secure SAFE or TOTAL
Issue: On My F-Secure account, I get an error "Sorry, we could not verify your request, please contact support" when trying to renew F-Secure SAFE or TOTAL. Resolution: If you receive this error message, please contact support and share the email address that is connected to your My F-Secure account. Article no: 000006133
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How to clear browser cache, cookies or site data on Windows? (Chrome, Firefox, IE)
Issue: Temporary Internet File can't be deleted/removed Cached internet file can't be deleted/removed Archive inside temporary internet file can't be deleted/removed Resolution: Kindly follow the instructions below to clear your browsing data: A. Google Chrome * Open Google Chrome * Type chrome://settings/clearBrowserData…
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How can I exclude objects like files or folders from F-Secure SAFE or Internet Security Real-Time scanning?
Issue: How to exclude objects like files or folders from Real-Time scanning in the F-Secure SAFE or F-Secure Internet Security user interface? Resolution: Follow the steps below in order to exclude a file or folder from Real-time scanning: * Open the F-Secure user interface * Click on the 3 bars on the top left * Select…
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User unable to approve macOS system extensions required for F-Secure products
User unable to approve macOS system extensions required for F-Secure products Sometimes, the macOS file system permissions may be incorrect and prevent any new third-party system extensions from being installed. The symptom of this may be that an F-Secure product asks the user to allow new system extension in the macOS…
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What is the Cleverbridge contact number?
Issue: How to contact Cleverbridge for purchase inquiry? Resolution: You may contact Cleverbridge at following number below accordingly: USA +1-866-522-6855 Monday - Friday: 8:00AM - 8:00PM (CST) Saturday: 9:00AM - 4:00PM (CST) Sunday: 10:00AM - 3:00PM (CST) United Kingdom 0800 8620377 (UK freephone number) Monday -…
