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I want to buy more F-Secure licenses through My F-Secure but it only allows me to renew with full price
Issue: I can't buy more licenses from My F-Secure account, there is only a "renew" button that gives me a full price yearly renewal. There is no option to buy more licenses. Resolution: When you only have option to renew with full price instead of buying more licenses during existing period, you most likely have activated…
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When adding a PC för Alla F-Secure TOTAL subscription code to the My F-Secure account outside Sweden, it does not work. Is it possible to activate the PC för Alla F-Secure TOTAL subscription outside Sweden?
Issue: The error message shown when adding the PC för Alla F-Secure TOTAL code to My F-Secure in another country than Sweden: "Registration or use of this code is not valid in your country or from this internet connection. Please register using the broadband or mobile connection from the provider of your F-Secure service…
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What are the best practices to keep myself protected in the cyber world with F-Secure?
Issue: Is F-Secure SAFE or F-Secure Internet Security enough to protect my computer? I have F-Secure product on my computer, is that enough? Resolution: If you have F-Secure SAFE or F-Secure Internet Security on your computer, it's a really good start to keep your computer protected. It's a good idea to do these things…
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I can't change My F-Secure account email address. I receive error: "This email address is already in use."
Issue: I am trying to change My F-secure account's email address, but I get error "This email address is already in use." when I try to do it. Resolution: Most likely your new email address is already used for another My F-secure account. You can contact F-Secure support and ask them to delete it, so that it can be…
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Do I have any valid F-Secure orders or licenses?
Issue: I am not sure if I am paying F-Secure for any product or license. Do I have any valid purchases from you? Resolution: If you do not have any F-Secure products installed, please contact F-Secure support with the email address you used for making purchases. We can then check your subscriptions. If you do have F-Secure…
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What does End-of-Life (EOL) mean for F-Secure products?
Issue: F-Secure End-of-Life (EOL) products and what does it mean? Resolution: Products reach their end of life for various reasons. These reasons may be due to changes in demand, technology innovation and changes in a competitive landscape, or the products simply mature over time and are replaced by new ones. While this is…
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I can't login to My F-Secure account. What should I do?
Issue: I can't login to My F-Secure account. I get an error message that says "Incorrect login. Please try again". What should I do? Resolution: Note: You only have a My F-Secure account if you have an F-Secure Internet Security, F-Secure TOTAL, F-Secure Freedome VPN or F-Secure ID PROTECTION subscription. If you have an…
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I bought a F-Secure product on a CD but my device does not have an optical drive, how do I install the program?
Issue: I bought the product on a CD but my computer does not have an optical drive. How can I install the product? Resolution: If your F-Secure product came with a CD and your computer does not have an optical drive you can download the install package from our homepage. You can find the install files for our products from…
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I have received a call from a Microsoft employee
Issue: I got a call from someone who claims that they're a "Microsoft employee". They want to remote access to the computer because it is infected. What should I do? Resolution: This is a scam call, a Microsoft employee would never call in that way. Immediately end the call without giving them any information. They might…
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How do I renew my F-Secure subscription with a discount code?
Issue: How do renew my F-Secure subscription with a discount code? Resolution: * Log in to your My F-Secure account * On top right, select Subscription * Go to the Discount field on bottom of the page * Fill in your discount code * Click Apply code * Proceed to Renew Note: If there is no option for you to enter the…
