Help us improve!

Former F-Secure Employee

Help us improve!

Dear All,

we're planning to make some changes in the F-Secure Community in the nearest future.

We'd love to hear your suggestions on how we could improve.

What kind of experience do you expect from this Community?

What features are you looking forward to?

What kind of content would you welcome here?

 

Tell us! Let's make this place even more helpful and enjoyable!

Regards,
Ania
F-Secure Community Service Owner

Twitter: @aniaciuba
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16 REPLIES 16
Senior Advisor

Re: Help us improve!

I think it'd be good, if F-Secure(company) somehow forced its partners and clients to use this community... What it lacks is only user group
F-Secure

Re: Help us improve!

Hi Janiashvili!

 

Thanks for your feedback!  This is something we are working hard to achieve.  We are actively encouraging our partners to participate in the Community, and I think you will be seeing an increase in activity from that end in the upcoming months Cat Very Happy 

 

Chrissy

F-Secure Community Manager

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Novice

Re: Help us improve!

Don't require a login to get feedback (posts to this question), your having an issue with communities and they have no motivation to register to yet another site that in their oppinion does not function. This is the number one fault most companies do, they imagine their product is judged by their users while in reality it is judged excatly by the opposite (non-users). If I have constructive feedback about your anything and just want to pass it along I sure as hell wont register just to type a message that I dont need ever again.

 

I know the situation presents a challenge (not a problem) but that is for you to solve, shouldn't have lost contact to the community in the first place, but then again your in a unique opportunity to gain new momentum through lessons learned.

Where least expected
Novice

Re: Help us improve!

And it deserves recognition, thank you for defaulting Privacy Settings to No one.

Where least expected
Highlighted
Senior Advisor

Re: Help us improve!

Hi, can you do the following: link the "Accept as Solution" to Kudos button?
I mean, "Accept as Solution" to give you +1 kudos
F-Secure

Re: Help us improve!

Hi Janiashvili!

 

It's a good suggestion, but I'm not sure if it's possible to implement.  I'm looking into it :)

 

// Chrissy

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F-Secure

Re: Help us improve!

Hi,

 

A question/proposal: is the Rating feature really used or needed? I see the Rating column in the message listing view but haven't see any post rated so far. This Rating column takes quite much of the page space and if it is not used, why not to remove it altogether.

Senior Advisor

Re: Help us improve!

What do you exactly mean? I haven't seen any rating column...
Senior Advisor

Re: Help us improve!

By the way, can you make Facebook to connect to my F-Secure account?