Sorry for my reply.
What do you mean "beyond repair"?
This is can be.. if there was "back to system restore" (when FS Protection was not installed, uninstalled or else points) potentially result will "broken installation" (missing license information or connection between system files).
But what about My FS Protection portal? Do you have any words there about your licenses?
If there was removed one (or re-use license) and you back to device (from which was "re-using")... most likely will be same result. Like "expired" license. and as result - all features is blocked.
If you re-run installer (which downloaded from My FS Protection after login).. this is should fix situation in my opinion.
sorry for my reply.. or if I wrong understand situation.
thank you Uko
FS was completely bricked, no intervention possible excepted contact with "beta feedback" this is why I decided to reimage my rig with an FS free image.
I tried an "install over" which failed
Now waiting for feedback techs before reinstalling, Webroot guarantees my security in the meantime.
Actually.. I not able to login under My FS Protection portal on current hours too.
Just goes to be "time-out" for connection (after login/password; or after two-step verification).
Maybe there is maintenance or update for service.
But my installations are OK.
My FS Protection under maintenance until 5th September.
Maintenance has no impact on already installed clients. Visible effect is that the user is not able to login to https://safeavenue-tp.sp.f-secure.com/iframe/-sso/fs_protection/ nor install new clients.
why did not anyone inform us ? mail would have been appropriate don't you think ?
Maybe this was "random maintenance" :) on the end of work-week. So not possible to inform anyone better, than notification under beta-portal (when this already happened).
Also not sure about some points (like what if there is tricks or something else; like if it should be like that), but on current hour (not from first time/try and with delay) I did both things:
--> Logined under My FS Protection portal.
--> Did fresh/clean installation to device.
(as two different actions under two different systems).
Maybe "maintenance" ended speedy, than first work day on the next week?
This topic has been closed due to inactivity. If you would like to discuss this topic further, please start a new post.
You can reference this topic in your post by adding this link:
Visit the Community
Check our Forums or How-to & FAQs for advice or answers
View User Guides
Refer to our getting started guides and product manuals
Talk to our Support agents and get answers to your questions