total disaster today

Superuser

total disaster today

beyond repair

_ protection ceased

_ license xpired

 http://www.hostingpics.net/viewer.php?id=196476Capture.png

 

 

diag and capture sent

14 REPLIES 14
Superuser

Re: total disaster today

Ouch!  I've had a few problems since the last release, but not that.  Have you tried re-installing?

Superuser

Re: total disaster today

not yet I reimaged with an AV free image running now with Webroot AS for the moment, till FS techs have dran some conclusions from my FS diag and capture

Superuser

Re: total disaster today

Hello,

 

Sorry for my reply.

 

What do you mean "beyond repair"?

This is can be.. if there was "back to system restore" (when FS Protection was not installed, uninstalled or else points) potentially result will "broken installation" (missing license information or connection between system files).

----------------------------------------

 

But what about My FS Protection portal? Do you  have any words there about your licenses?

If there was removed one (or re-use license) and you back to device (from which was "re-using")... most likely will be same result. Like "expired" license. and as result - all features is blocked.


If you re-run installer (which downloaded from My FS Protection after login).. this is should fix situation in my opinion.


sorry for my reply.. or if I wrong understand situation.

Superuser

Re: total disaster today

thank you Uko

 

FS was completely bricked, no intervention possible excepted contact with "beta feedback" this is why I decided to reimage my rig with an FS free image.

 

I tried an "install over" which failed

 

Now waiting for feedback techs before reinstalling, Webroot guarantees my security in the meantime.

bye Uko

Superuser

Re: total disaster today

cannot connect any longer to my FS protection account

need urgently help

Superuser

Re: total disaster today

Hello,

 

Actually.. I not able to login under My FS Protection portal on current hours too.

Just goes to be "time-out" for connection (after login/password; or after two-step verification).

 

Maybe there is maintenance or update for service.

 

But my installations are OK.

Superuser

Re: total disaster today

I guess it is part of my problems
Superuser

Re: total disaster today

found this

https://beta.f-secure.com/project/home.html?cap=f24920673e3e4bb8add766be4cfd0ee8

 

My FS Protection under maintenance until 5th September.

Maintenance has no impact on already installed clients. Visible effect is that the user is not able to login to https://safeavenue-tp.sp.f-secure.com/iframe/-sso/fs_protection/ nor install new clients.

 

why did not anyone inform us ? mail would have been appropriate don't you think ?

Superuser

Re: total disaster today

Interesting situation.

 

Maybe this was "random maintenance" :) on the end of work-week.  So not possible to inform anyone better, than notification under beta-portal (when this already happened).

 

Also not sure about some points (like what if there is tricks or something else; like if it should be like that), but on current hour (not from first time/try and with delay) I did both things:

 

--> Logined under My FS Protection portal.

--> Did fresh/clean installation to device.

 

(as two different actions under two different systems).

 

Maybe "maintenance" ended speedy, than first work day on the next week?