the difficulty of updating F-secure IS 2012 beta

Scholar

the difficulty of updating F-secure IS 2012 beta

i am updating F-secure IS 2012 beta, but, it is not stable, every 1 minute, f-secure said that update failed, connection time out, although my internet connection is good and has no problem
4 REPLIES 4
Superuser

Re: the difficulty of updating F-secure IS 2012 beta

Hi,

 

check fsaua.log and fsaua.dbg for details.

 

BR

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Scholar

Re: the difficulty of updating F-secure IS 2012 beta

i have this problem also fsaua.log Update check failed. There was an error connecting updates-tp.sp.f-secure.com (DNS lookup failure)
Superuser

Re: the difficulty of updating F-secure IS 2012 beta

Hi,

 

are you behind a firewall?

are using a http-proxy?

 

try to ping updates-tp.sp.f-secure.com from command-line.

try connecting to updates-tp.sp.f-secure.com using a browser.

 

Any other explanations why you would geta DNS-Error?

 

BR

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Highlighted
Scholar

Re: the difficulty of updating F-secure IS 2012 beta

after several restarts FIS update now working.i have usb cdma modem,firewall enabled in FIS,no proxy,ping timed out but it's ok i have internet connection.