withholding my subscription code

Scholar

withholding my subscription code

actuaclly made a mutiple device subscription for f secure freedom for 1 year but didnt recieve the codes supposedly via my mail as stated (XXXXXXXXXXXXX@gmail.com) so please i will love it if the problems can be resolved for me ASAP because i have waited for almost 2 weeks. Thanks 

 

EDIT: Removed PII

3 REPLIES 3
Superuser

Re: withholding my subscription code


@warri1234 wrote:

actuaclly made a mutiple device subscription for f secure freedom for 1 year but didnt recieve the codes supposedly via my mail as stated (YOURMAILADDRESS) so please i will love it if the problems can be resolved for me ASAP because i have waited for almost 2 weeks. Thanks 


Hello,


Good to remove/hide your mail-address from public available community.

 

Then maybe possible to try contact direct F-Secure Support Channels (chat as example):

https://www.f-secure.com/en/web/home_global/contact-support

And Support Agents with abilities to perform investigation/check your subscription's information (or re-trigger confirmation letter).

 

Potentially -> maybe your subscription is not multi-platform, but pinned to AppStore. As noted under this knowledgebase article:

 https://community.f-secure.com/t5/F-Secure/Freedome-VPN-subscription/ta-p/91879

available two types of subscription.

 

Sorry for my reply. I'm only F-Secure user (their home solutions);

 

Thanks!

Scholar

Re: withholding my subscription code

Thanks for your reply. i tried contacting support but  no one is available to attend to me. really need this done immediately. 

Highlighted
F-Secure Product Expert
F-Secure Product Expert

Re: withholding my subscription code

Hi, 


I escalated your demand to our support. They should get back to you as soon as possible to assist you with your request. Unfortunately we cannot easily handle subscription request in our public community.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.