multiple device problems

Aspirant

multiple device problems

I bought last week the annual subscription to F-Secure Freedome VPN. Whilst it works on the device I bought it on, the app no longer works on my other apple devices as it says the trial period has expired. They don't appear to recognise that I have bought the full subscription now. What can I do to rectify the problem? 

1 ACCEPTED SOLUTION

Accepted Solutions
Aspirant

Re: multiple device problems

I found a solution - seems many people have the same problem with restrictions passwords not working. The following linke explains how to resolve it. It worked for me, no problem:

 

http://www.lafrutamordida.com/2013/10/restrictions-passcode-forgotten.html

 

Good luck!

13 REPLIES 13
Aspirant

Re: multiple device problems

ps. all devices are registered to the same apple ID, and I am still having problems

Former F-Secure Employee

Re: multiple device problems

Hello,

 

Have you tried the Restore purchase link in the Subscription view on the device where the trial has expired?

 

Regards,

Päivi

Aspirant

Re: multiple device problems

Thanks for the input. I cannot remember my password to be able to restore purchases on the device, and would have to completely reset the iPad, which I'm not keen to do. Any way round this?

F-Secure

Re: multiple device problems

Hi,

 

When you restore purchases on the iPad, the password that is requested is your AppleID's password, and not the device passcode. If you have forgotten your password for the AppleID, you can recover it here: https://iforgot.apple.com/password/verify/appleid

 

Without the AppleID password you cannot restore purchases on your iPad, but you cannot also purchase any apps for the iPad either.

 

Tapio

 

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Tapio Keihänen
F-Secure Freedome Service Manager
Aspirant

Re: multiple device problems

Thanks for your input, but this is where I am lost.

I can download the f-secure app onto my ipad, but on opening it it tells me that the trial period has finished. I am invited to manage subscription, where I can either buy a new subscription or 'restore purchase'. When I try to restore purchase, I am asked to confirm that I want to do so (I do, as the purchase was made on another device), and then a communication appears saying 'In-app purchaes are not allowed'. In order to turn on in-app purchases, I understand that I have to go into general settings / restrictions and turn off the restrictions, but here I need my 4 digit apple restrictions password (which I do not know) - not my apple ID password.

I have never had this problem with any other app. All other apps, independent of on which device they were purchased, are always downloadable on my other devices. I simply tap to download, enter my apple ID, and it works. I have never been given the communication that 'in-app purchases are not allowed'.

I hope this helps you better understand my problem. Thanks in advance for further help.

F-Secure

Re: multiple device problems

Hi,

 

Thank you for the clarification, now we understand better what this is about.

 

The "Restore purchases" functionality is technically the same process as the in-app purchase. As the in-app purchases have been restricted on your device, you'll need to have the passcode to restore the purchase of Freedome on the device and there is no way around it. This is the standard way how the "Restore purchases" work on Apple devices - here's an article about it in the Apple knowledgebase: http://support.apple.com/kb/HT6322

 

Tapio

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Tapio Keihänen
F-Secure Freedome Service Manager
Aspirant

Re: multiple device problems

Thanks for the response. Unfortunately the link you included in your mail does not work. If you could resend it I would appreciate it.

F-Secure

Re: multiple device problems

Hi,

 

The link had one extra dot (".") at the end of it - I edited the previous post and now the link works. Sorry for the hassle.

 

 

Tapio

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Tapio Keihänen
F-Secure Freedome Service Manager
F-Secure

Re: multiple device problems

Hi,

May we know whether your issue is resolved or not? If it is still not resolved kindly let us know.

Regards,