macOS High Sierra iCloud Photos issue

[saltinewolf]

With a clean installation of High Sierra, using version 1.20.3671.0 of the Freedome software, I am unable to sync macOS Photos with iCloud. Photos do not download or upload. If I turn Freedome off, syncing works.

Other iCloud things, like Contacts and Notes, seem to work fine while connected via Freedome.

Is this a known issue?

Cheers

[Laksh]

Hi saltinewolf,

Since the Contacts or Notes syncs fine, could you try to restart your device and retry the sync for the photos with Freedome ON?

[saltinewolf]

Oh yes, don't worry I've tried that already.

[saltinewolf]

I'll mention, too, that I'm connected to a power source. Also using Freedome on an iPhone 7 with iOS 11 with no issue.

Perhaps there is a iCloud photos server address I can try and ping? Happy to try out any suggestions.

[Laksh]

Hi saltinewolf,

This might need further investigation from our support team. So, please get in touch with them via chat or phone.

[saltinewolf]

I've not managed to catch anyone on chat when I've tried. Interested to see if anyone else has the problem,  as more people upgrade.

[saltinewolf]

I have seen another internet post elsewhere about this issue. The user seems to be using another popular VPN—unsure if it's against a rule here to mention other company's products, but it's PIA. Not sure how their tech differs from what F-Secure use for Freedome.

[Laksh]

Hi saltinewolf,

I have now escalated this case to our support team for further investigation. One of our agents will get in touch with you via email for further troubleshooting.

[Havunet]

Hey,

I have the exact same problem. I also have MacOS High Sierra and Freedome is the latest version. I had no issues with syncing before HighSierra.

[saltinewolf]

I've been forwarded from person to person for a few weeks. Now waiting on a reply from R&D. I'm expecting a progress update by the 28th. Will keep you posted.

edit: not "at the latest" but "Next progress update will be send latest by 28 November."